Planned Downtime & Maintenance Schedule

Planned downtime and maintenance is a scheduled time and date when a system may be limited or unavailable to allow for maintenance, upgrades, repairs or testing. Where possible, the DE Systems Team work with vendors to effectively manage downtime and maintenance so that it occurs when disruption will be minimal.

Scheduled downtime and maintenance dates will be published below and are subject to change.

There may also be times when users may experience an unexpected service disruption, this usually affects some (rather than all) of the functionality of a system. When we become aware of disruptions to service, one of the ways we communicate this is through Service Disruption news posts on this site. By default, this page will show you the last four Downtime and Maintenance and Service Disruption news articles.

Planned Downtime

All Downtime & Maintenance

Top Hat has scheduled maintenance on the 27th of November from 06:00 AM – 09:00 AM During this maintenance window,...


There will be 30 minutes of potential downtime from 7 am whilst PebblePad implement their latest release.


To resolve an issue where some staff users have reported that they are not able to see the Microsoft Teams link in Minerva modules, the vendor will be carrying out maintenance.


Slight change to PebblePad log-in


Service Disruptions

All Service Disruptions

There appears to be an issue with the page trying to resize inbox columns when it is above a certain pixel size. Colleagues may see the inbox window rapidly flickering and will be unable to unable open any of the submissions.


Mediasite is experiencing performance issues including missing functionality and permissions issues.


There is a known issue affecting the roster sync of students between Minerva modules and the Turnitin assignment inbox. Staff...


The unexpected service issue affecting Turnitin has now been resolved.


Experiencing Disruptions

The IT website has a Service Status page where known issues and major incidents across key systems are listed with updates on their current status.

If you’re affected by any of the issues, you can log in and click the I’m affected button so you are kept informed of any change to the status.