Tips on downloading and using the Top Hat app - Student Guide

You should create a UoL Top Hat account using a web browser before you use the Top Hat app, see Guidance on how to create a University of Leeds Top Hat account.

We do not recommend using either the iOS or Android apps to take summative assessments - these should be taken on a laptop or PC web browser (Google Chrome).

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iOS

Please visit the App Store for the latest version of the Top Hat app.
You may find the following Top Hat support articles helpful in using the app:

• https://success.tophat.com/s/article/Student-iOS-App-Submissions

Android

Please visit the Playstore for the latest version of the Top Hat app.
You may find the following Top Hat support articles helpful in using the app:

• https://success.tophat.com/s/article/Student-Android-App-Submissions

Troubleshooting
If you are experiencing issues using the app on your device, the advice is to:

1. try disconnecting from the Wi-Fi and reconnecting (this can help if you are moving around campus).
2. make sure that your app is up to date.
3. use a web browser instead (Google Chrome is recommended).

Further Help and Support

You can access help and support from within Top Hat once you are logged in:

• Live chat by clicking on the speech bubble icon next to your name, this is available between 2pm to 8pm GMT on weekdays.
• Raise a support ticket by clicking on the question mark icon.

Support is also available via the Leeds IT website. Please remember to log in as this will give you additional support options.