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What information can I find on the IT website?

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General Questions
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The IT website is the best way to report a technical problem, request IT services or see if there is a major incident.

On the IT website you can:

1. Check the Service Status page for known issues, and once logged in, click the I'm affected button so you are kept informed of any change to the status.

2. Request something from IT such as new software or equipment you will need to log in to the site. Use the navigation options or the search facility to search for what you need. For many common requests there will be a specific request form you can complete. For example, if you need a new Microsoft Team to be created there is a specific form you can complete.

  • You can also use Falco on the site or within Microsoft Teams. Falco will try to help you find the specific request you need.
  • If you cannot find what you are looking for, you can submit a general request to IT.
  • On every article on the site, there is a Related requests section with a link either to specific request forms related to the article content or a general Submit a request option. Use the Submit a request option to submit your general request to IT.

3. Report something broken by opening an IT ticket.

4. Find articles to find answers to technical questions. This is in addition to the how-to guides on using digital education systems, you can find on this site.


Please Log in to get access to the full range of features, if you do not log in you will have a restricted view of the website and will only see some of the content available.


Related Content

See IT's article on how to make the most of the IT website.