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Appeals around technical issues with assessments

Category
General Questions
Date

Requests to investigate technical issues with assessments in order to appeal a grade or penalty must come from a member of staff in the school. We can assist students who need help to submit their work, but if the request is to provide evidence for an appeal, students will be redirected to their school.

Information for Students

If you have not yet submitted and the submission deadline is close, please contact your school to let them know that you are having problems submitting. Next, follow the recommendations in the assessment troubleshooting guide. If you still cannot submit successfully, please log an IT ticket with as much detail as you can, including screenshots and/or screen recording (we have some advice on submitting an IT ticket if needed).

If you log a ticket with IT Service Desk that is asking for evidence that there was a technical issue that prevented you from submitting and the deadline has passed, we will ask you to contact the school instead. Requests of this nature must come from your School or tutor or module leader. When contacting your School, try to give the full details of what happened when you went to submit. If you contacted IT about the issue, let your School know the reference number.

Information for Staff

Students should log an IT ticket if they are unable to submit their work in Minerva. However, if they are requesting evidence of a ‘technical issue’ in connection to an appeal, we cannot provide them with this. If a student believes that there is a technical reason for an appeal around their assessment, the request to investigate must come from a member of staff in the school. Please don't ask students to contact IT to request information about possible technical issues with Minerva that might have impacted their assessment as we will redirect them back to the school.

In order to investigate an appeal around an assessment, please log an IT ticket and include as much detail as possible. For example:

  • Name of student
  • Module name and year
  • Assessment title
  • Information from student on what they experienced (including an IT ticket reference where this exists).

We will work directly with school staff to provide any context we can around the student's submission or any details of downtime or disruption to the service.