Planned downtime and maintenance is a scheduled time and date when a system may be limited or unavailable to allow for maintenance, upgrades, repairs or testing. Where possible, the Digital Education Systems Team works with vendors to effectively manage downtime and maintenance so that it occurs when disruption will be minimal. One of the ways we communicate planned downtime/maintenance is through news posts on this site. Published dates are subject to change.
We have been notified of a planned maintenance period for Vevox, which is scheduled to start at 8:00am BST on Sunday 24 September and will last approximately one hour.
A thirty minute scheduled maintenance window is taking place on Gradescope on Saturday 23 September between 15:00 to 15:30 BST
An eight-hour scheduled maintenance will take place on the Turnitin and Gradescope systems on Saturday 12 August 2023, between 15:00 to 23:00 BST.
There may also be times when users may experience an unexpected service disruption, this usually affects some (rather than all) of the functionality of a system suddenly. When we become aware of disruptions to service, one of the ways we communicate this is through service disruption news posts on this site. We follow up with updates once issues are resolved.
We have become aware of inaccuracies in the membership of student groups (specifically made for communications) within School and Faculty organisations. Whilst these are investigated we advise that staff should not use these groups.
In Minerva, Progress Tracking is not working for Web Link content.
The Digital Education Systems Team have been informed that there was an unexpected service degradation on Friday 23rd June.
The IT website has a Service Status page where known issues and major incidents across key University systems are listed with updates on their current status.
If you're affected by any of the issues, you can log in and click the I’m affected button so you are kept informed of any change to the status.