News and Updates

News of software upgrades or updates, along with any associated maintenance and downtime are shared here – and summarised on the planned maintenance and downtime page to help you keep track. Service issues that may prevent you from using a particular Digital Education System or functionality are also shared on this page, and on our Twitter account @DESystemsUoL, (you’ll find the latest tweets at the bottom of this page). You can also get these updates directly to your inbox by subscribing to the mailing list.

The official Twitter account for IT at the University of Leeds, @ITServicesUoL is also recommended for service status updates, along with their service status web page.

Clicking on a category (shown to the left of the post date) allows you to filter this list to a specific category to help you find related articles easily.

As reported on 17 May, Minerva is currently experiencing performance issues. The Activity Stream is not loading and staff may experience issues copying content between or within modules and organisations. To resolve these issues, our vendor will apply a fix overnight.
The following advice had been given to us by Turnitin, who advise that this issue is likely caused by the privacy settings enabled in your browser. If you see an error message that says ‘invalid state’ when trying to launch Turnitin, please use the following the steps to ensure that your preferred browser reflects the…
Some users may find that they are currently unable to access Turnitin assignments. Most will see an error that says ‘invalid or missing state’ when they try to click on an assignment. This issue has been reported to Turnitin and we will provide an update when it is fixed. In the meantime, please try using…
On Tuesday 22 February Minerva experienced issues from approximately 16:05-16:45. A second related incident occurred at 18:20-18:30, although users may have noticed slow performance immediately after this time period. Our vendor has identified the root cause of the issue to be the module catalogue link in the module menu. Therefore, this link has been disabled…
Minerva is currently experiencing performance issues. We have escalated this with the vendor as a matter of urgency. Please accept our sincere apologies for this issue with the service. We will post an update as soon as possible.
On Monday 21st February 2022, there will be 30 minutes of potential downtime from 7 am whilst PebblePad implement their latest release (2022.2). Two changes are being made.  The first will enable you to contact students via the Submissions tab in ATLAS.  Choose all students or a selection and send a bulk or individual message. …