Staff has been correctly assigned on Banner but has a student enrolment - what should I do? - Staff Guide
A member of staff has a student enrolment on a module. They need staff access and are assigned correctly on Banner - what should I do?
Manual enrolments overrule Banner enrolments. If someone is manually enrolled onto a module (as a student) and someone attempts to give them a different role in Banner, the Banner enrolment will not take effect. The manual enrolment must be removed before a Banner enrolment can be applied.
It is most likely that the member of staff has also been manually enrolled onto Minerva by someone within the school/department (people with staff roles in Minerva can only enrol other users as students). Ensure Banner is correct, then contact the Learning Technologies team for your faculty or the IT Service Desk to request help with the staff enrolment.