IT Help and Support over the holiday period

The University, and the IT Service Desk, will be closed between Monday 23 December and Wednesday 1 January 2025 (inclusive). All digital education systems will be monitored during this period to ensure service delivery.

What to do if you need help

It will be possible to log requests with the IT Service Desk, which will be looked at when the University reopens on Thursday 2 January 2025. You will need to be logged in to the IT website to submit requests.

You can visit the IT website for self-help, tips and information, to log that something is broken, or to request equipment or software, and you can also use IT’s chatbot, Falco. In addition, a basic out-of-hours phone service (0113 343 3333) will be available 24/7.

Staff guides and student guides for our digital education systems are available at the Digital Education Systems Help website (this site).

To submit a ticket to IT

If you are having technical issues please log in to the IT website, search for Something broken? and complete the form with your details.

We wish you a peaceful holiday and look forward to seeing you in 2025!