News for Staff and Students | Digital Education Systems Help

Minerva will be unavailable on Monday, 20 July from 3:00am to 5:00am (BST) due to essential maintenance.

Panopto service update will be available 24 June at 21:00. Main item is an upgrade to automatic captioning.

Turnitin will undergo a six hour maintenance period from 16.00 to 22:00 BST on Saturday 18 July 2026.

Mediasite moved to read-only on the 15th June as part of the wider rollout of Panopto.

Some users may currently experience issues when accessing Minerva, particularly when using bookmarks or direct links to subpages.

Turnitin have resolved the outage and restored service.

Turnitin have reported an unexpected service incident. We are working with our vendor to investigate and resolve the issue.

The University is closed from 2 April to 7 April 2025 inclusive for the April Bank Holiday. Find out more about what support is available during this time.

Panopto scheduled maintenance starting at 22:00 on Saturday, 21 March 2026

The supplier has implemented a fix which has resolved the issue. S

Staff posting grades to Minerva from Gradescope are seeing an error message

There is an intermittent issue where grades are being posted to gradebook from Turnitin Feedback Studio before the feedback release dates.

Our supplier has reported that Turnitin is affected by a service degradation which may be affecting some users accessing Turnitin.

Turnitin will undergo a four hour maintenance period from 16.00pm to 20:00 GMT on Saturday 7 March 2026.

The supplier has implemented a fix, which has resolved the issue

Remote recorder connectivity has been restored and recordings are processing.

We have detected an issue with our remote recorders, meaning that some lecture capture recordings might not process.

An issue impacting the option to send Minerva Messages has now been resolved.

There is a known issue affecting students attempting to download their digital receipt on Turnitin.

The Athena platform will be updated on Thursday 19th February 2026 from 09:30 to 10:30 to deploy a supplier recommended change to the configuration.

Panopto noticed errors when users were attempting to access Panopto between 12:40 and 13:00.

Noteable is undergoing maintenance on Thursday 12 February 2026.

We recently experienced intermittent issues affecting Minerva data feeds, where on certain days, updates to staff and student accounts or enrolments may not be processed as expected. This issue has been resolved.

Noteable will undergo scheduled maintenance from 09:00 to 13:00 on Monday 2 March.

The source of the outage has been mitigated and the site is as available to users again.

Panopto are investigating an issue where users are unable to access the site. Users could be unable to access the site, nor edit and upload content.

We are aware of intermittent issues affecting some Minerva data feeds. On certain days, updates to staff and student accounts or enrolments may not be processed as expected.

Our supplier reported that Turnitin was affected by a service issue which may have affected some users accessing Turnitin between 16:54 and 18:19 GMT on 27th January 2026.

The Buddycheck integration from Minerva will be updated on Tuesday 27 January 8.30-9.30. Buddycheck will be unavailable during this time frame.

Planned maintenance of Turnitin will take place from 4.00pm to 10.00pm GMT on Saturday 7 February 2026.

The Turnitin ipad App has been retired. The iOS app was retired by Turnitin on 30th December 2025 and you will need to use Minerva to access Turnitin Feedback Studio on a desktop or laptop device. Turnitin is working on an improved experience for mobile devices in a future version of the product. We apologise...

On Friday 9 January 2026 you will see changes to Minerva which are designed to make it simpler to navigate your modules and organisations.

Some students using the Gradescope mobile app on Android experience a timeout when attempting to scan and upload a submission using the app.

Some students are finding that the submissions status of their assignment is not updating or they cannot see their Turnitin grades in the gradebook

Information about support and guidance that will be available whilst the University is closed over the holidays.

In January, you will see changes to Minerva, making it easier to move around your modules and organisations. This is part of a series of improvements expected in 2026 which aim to enhance the user experience for both staff and students.

Our supplier reported that Turnitin was affected by a service issue which may have affected some users accessing Turnitin between 13:40 and 16:50 GMT on 13th November 2025.

We’ve received reports that some staff and students are experiencing problems accessing third-party tools via Minerva when using personal iOS devices (iPads and iPhones). read our guidance on how to resolve this.

IT Services reported that staff and students were unable to access Mediasite Lecture Recordings. The issue was escalated to our supplier, and they have now implemented a fix, which has restored access to the service.

IT Services have reported that staff and students are unable to access Mediasite Lecture Recordings.

Assignment dates are displaying in the incorrect date format in the Turnitin assignment details information.

The issue with third-party tools in Minerva not loading was caused by global internet issues (AWS - Amazon Web Services). Our supplier for Minerva reports we were affected from 8:10AM - 10:25AM. However, systems are still being monitored until we are confident the issues are fully resolved.

There is currently a global issue impacting access to third-party integrated tools within Minerva.

Our supplier reported that Turnitin was affected by a service degradation which may have affected some users accessing Turnitin between 17:15 and 18:15 BST on 14th October 2025.

Our supplier reported that Gradescope was affected by a service degradation which may have affected some users accessing Turnitin between 17:15 and 18:15 BST on 14th October 2025.

Planned maintenance of Turnitin will take place from 4.00pm to 10.00pm BST on Saturday 25 October 2025.

Ally will undergo scheduled maintenance on Saturday 11th October from 5:00am-1:00pm BST

Minerva was affected by an unexpected service disruption between 8:33 pm and 8:47 pm BST on 2nd October. Full availability has since been restored.

On 30 September, there were performance issues resulting in slow page load times between approximately 09:20 am and 09:35 am.

Staff and students may have experienced slow loading times or been unable to access Minerva, seeing a 503 error between 10:43 am and 12:00 pm today.

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