News for Staff and Students | Digital Education Systems Help

Our supplier is working to resolve this issue which began on Monday 7 October. Until this work is complete, there may still be periods where emails are delayed.

Our supplier has informed us that emails from Minerva may experience delays. This issue began on Monday 7 October and they are working to resolve the issue as soon as possible. Apologies for any inconvenience caused.

Padlet will be undergoing maintenance on Saturday 5 October between 2.00am – 5.00am GMT and will not be available during this time.

On Friday 27 September EDINA reported that Noteable is experiencing a service issue.

The University, and the IT Service Desk, will be closed on Monday 26 and Tuesday 27 August 2024.

Our supplier has reported that Turnitin experienced a service degradation on which may have affected some users accessing Turnitin between 21:00 BST 7 August to 17:15 BST 9 August.

CampusPress will undergo essential maintenance between Monday 19 August and Friday 24 August 2024.

The China Connect service will be discontinued effective 30th August 2024.

Turnitin will undergo an eight-hour maintenance window between 2.00pm to 10.00pm BST on Saturday 17 August 2024.

Issue resolved where staff and students received old scheduled Minerva announcement emails.

Staff and students may notice that they are receiving old scheduled Minerva announcement emails.

Older technology used to link to Mediasite content from within Minerva modules/organisations 2021/22 and older, will no longer be supported from the 30th of June 2024.

CampusPress will be updated to the latest version of Wordpress between Monday 1 July and Friday 5 July 2024.

Podcasting tools are now available to both staff and students. Licence availability is limited,, so don't delay if you're interested in exploring this new opportunity!

If you need access to an assignment submitted before 2021/22, you can log a request via the IT website and we can access the content for you.

The supplier has resolved the issue.

There will be a two hour maintenance window taking place on the Gradescope system between 14:00 and 16:00 BST

Turnitin has experienced a service degradation which may have affected some users accessing Turnitin.

From 26 June, staff and students will be required to use Single Sign On to access internal GitHub repositories and organisations.

There is a known issue where the “Save settings for future use” checkbox within optional assignment settings may not work as intended.

Gradescope requires third-party cookies enabled to connect with Minerva. Check your browser settings if you encounter an error.

The University, and the IT Service Desk, will be closed on Monday 27, and Tuesday 28 May 2024. To ensure service delivery, all digital education systems will be monitored during this period.

Turnitin users should no longer experience slowness when uploading submissions, the supplier has resolved the issue.

Turnitin are looking into an issue which is causing users to experience slowness when uploading submissions.

The University, and the IT Service Desk, will be closed on Monday 6 May 2024. All digital education systems will be monitored during this period to ensure service delivery.

Minerva now detects and supports device reduced motion setting.

Are you responsible for creating learning materials, website content or digital documents? Find out how you can get involved in Global Accessibility Awareness Day on 16 May by making your digital content more accessible.

Turnitin will undergo a five-hour maintenance window between 15:00 to 20:00 GMT on Saturday 16 March 2024.

The University, and the IT Service Desk, will be closed between Thursday 28 March and Tuesday 2 April 2024 inclusive.

There is a known issue with the Password Reset Feature on Athena TDM and learners will see an error message when attempting to reset their password.

From 11 March as part of the the Stream (Classic) video migration project, videos owned by individual users will be moved from Stream (Classic) into Stream (On SharePoint).

Turnitin will undergo a four-hour maintenance window between 14:00 to 18:00 GMT on Saturday 16 March 2024.

The first phase of the migration began on February 5th 2024 and has now been completed. Learn more about what the team or working on and how this affects your Stream content.

Microsoft announced that they are retiring Stream (Classic) in June 2024. In preparation, IT are migrating all published video content (circa 180,000 videos) from Stream (Classic) into Stream (on SharePoint).

There will be a four hour maintenance window taking place on the Turnitin system on Saturday 27 January 2024.

Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

The University, and the IT Service Desk, will be closed between Friday 22 December and Monday 1 January 2024. Find out how you can get IT support during this period.

Gradescope was affected by a service degradation on which may have affected some users accessing Gradescope.

Scheduled Minerva maintenance will take place Tuesday 12th December between 1:00 and 2:00AM (GMT). My Leeds page will be inaccessible, all other parts of Minerva will be unaffected.

Gradescope have advised that the issues that affecting some users when accessing Gradescope have been resolved.

Users of Gradescope may be experiencing issues when accessing the service due to an unexpected service issue.

Microsoft have advised that issues accessing Microsoft 365 services have been resolved.

Microsoft have reported an issue where some users may have trouble accessing Microsoft 365 services.

PebblePad was affected by an issue at approximately 11.30am on 6 November, which resulted in users experiencing saving and login difficulties.

The Turnitin issues reported earlier today have been resolved. Staff and students should be able to access Turnitin as normal.

Users may be unable to access Turnitin. Turnitin are aware and are working to restore the service to optimal levels.

Athena TDM will be unavailable due to maintenance on Wednesday 25 October from 5:00pm until 7:00pm BST

Links to some of the most commonly searched for and viewed guides on this site, this month.

Turnitin will undergo scheduled maintenance on Saturday 28 October 2023, from 9:00am to 9:30am BST.

Staff and students should now be able to access Minerva as normal.

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