IT Help and Support over the Bank Holiday period
The University, and the IT Service Desk, will be closed between Thursday 28 March and Tuesday 2 April 2024 inclusive.
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The University, and the IT Service Desk, will be closed between Thursday 28 March and Tuesday 2 April 2024 inclusive.
There is a known issue with the Password Reset Feature on Athena TDM and learners will see an error message when attempting to reset their password.
From 11 March as part of the the Stream (Classic) video migration project, videos owned by individual users will be moved from Stream (Classic) into Stream (On SharePoint).
Turnitin will undergo a four-hour maintenance window between 14:00 to 18:00 GMT on Saturday 16 March 2024.
The first phase of the migration began on February 5th 2024 and has now been completed. Learn more about what the team or working on and how this affects your Stream content.
Microsoft announced that they are retiring Stream (Classic) in June 2024. In preparation, IT are migrating all published video content (circa 180,000 videos) from Stream (Classic) into Stream (on SharePoint).
There will be a four hour maintenance window taking place on the Turnitin system on Saturday 27 January 2024.
Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.
The University, and the IT Service Desk, will be closed between Friday 22 December and Monday 1 January 2024. Find out how you can get IT support during this period.
Gradescope was affected by a service degradation on which may have affected some users accessing Gradescope.
Scheduled Minerva maintenance will take place Tuesday 12th December between 1:00 and 2:00AM (GMT). My Leeds page will be inaccessible, all other parts of Minerva will be unaffected.
Gradescope have advised that the issues that affecting some users when accessing Gradescope have been resolved.
Users of Gradescope may be experiencing issues when accessing the service due to an unexpected service issue.
Top Hat will undergo scheduled maintenance on Thursday 28 December 2023, from 14:00pm GMT until Saturday 30 December 2023 02:00am GMT. During this period Top Hat will not be available.
Microsoft have advised that issues accessing Microsoft 365 services have been resolved.
Microsoft have reported an issue where some users may have trouble accessing Microsoft 365 services.
PebblePad was affected by an issue at approximately 11.30am on 6 November, which resulted in users experiencing saving and login difficulties.
The Turnitin issues reported earlier today have been resolved. Staff and students should be able to access Turnitin as normal.
Users may be unable to access Turnitin. Turnitin are aware and are working to restore the service to optimal levels.
Athena TDM will be unavailable due to maintenance on Wednesday 25 October from 5:00pm until 7:00pm BST
Links to some of the most commonly searched for and viewed guides on this site, this month.
Turnitin will undergo scheduled maintenance on Saturday 28 October 2023, from 9:00am to 9:30am BST.
Staff and students should now be able to access Minerva as normal.
Staff and students may be unable to access Minerva. The issue began at approximately 10.20am.
Staff and students may be unable to access Minerva.
In Minerva, Progress Tracking is not working for Web Link content.
A thirty minute scheduled maintenance window is taking place on Gradescope on Saturday 23 September between 15:00 to 15:30 BST
The University and the IT Service Desk will be closed during the Bank Holiday on Monday 28 and Tuesday 29 August 2023. During this time, you can get IT support in several ways.
Padlet has released a whole host of new functionality available in the tool including polls, being able to schedule posts, autosave and more.
An eight-hour scheduled maintenance will take place on the Turnitin and Gradescope systems on Saturday 12 August 2023, between 15:00 to 23:00 BST.
Vevox is our new institutional polling tool designed to enhance participation, engagement and feedback within a variety of settings.
A software update will take place on Mediasite, the University's Lecture Capture and Media Management System on Saturday 29 July 2023.
There will be an eight hour scheduled maintenance window taking place on the Turnitin and Gradescope systems on Saturday 12th August 2023 between 15:00 and 23:00 BST
Learn more about what we're doing to get Vevox ready for you to use.
Essential maintenance will take place on Mediasite and VideoLeeds on Saturday 15 July 2023 between 12:00AM – 6:00AM BST.
The Digital Education Systems Team have been informed that there was an unexpected service degradation on Friday 23rd June.
Minerva will be unavailable for up to 30 minutes on Thursday 15th June between 5:30am and 06:30am (BST) for essential maintenance.
An issue has been identified with submission dates for submissions where the grades have been returned.
There will be a thirty-minute scheduled maintenance period for Gradescope on Sunday 11 June between 16.00 and 16.30 BST.
The University, and the IT Service Desk, will be closed during the Bank Holiday on Monday 29 and Tuesday 30 May 2023. During this time you can get IT support in a number of ways.
Due to an urgent technical fix, the learning analytics system (StREAM@Leeds) will be taken offline for around 15 minutes between 3:30pm and 4:30pm.
Due to an urgent technical fix, the learning analytics system (StREAM@Leeds) will be taken offline for around 15 minutes between 4:30pm and 5pm.
Minerva will be unavailable for up to 30 minutes on Thursday 18th May between 5:30am and 06:30am (BST) for essential maintenance.
The University, and the IT Service Desk, will be closed during the Bank Holiday on Monday 8 May 2023. During this time you can get IT support in a number of ways.
The issue causing staff and students to intermittently see errors with content loading in Minerva is now resolved.
The University, and the IT Service Desk, will be closed during the Bank Holiday on Monday 1 May 2023. During this time you can get IT support in a number of ways.
There is an issue that may intermittently affect staff and students using Minerva. You may find content fails to load or see an error message. Waiting then trying again by refreshing the page may resolve the issue.
The issue causing staff and students to intermittently see errors with content loading in Minerva is now resolved.
There is an issue which may intermittently affect staff and students using Minerva. You may find content fails to load or see an error message. Waiting then trying again by refreshing the page may resolve the issue.
The University will be closed for the Easter break between Thursday 6 April and Tuesday 11 April 2023. It will still be possible to log tickets via the IT website, these will be answered when we reopen on Wednesday 12 April.