News | Digital Education Systems Help

A redesigned ATLAS interface will be introduced in January 2026. ATLAS is the assessment space in PebblePad.

IT Services reported that staff and students were unable to access Mediasite Lecture Recordings. The issue was escalated to our supplier, and they have now implemented a fix, which has restored access to the service.

IT Services have reported that staff and students are unable to access Mediasite Lecture Recordings.

Assignment dates are displaying in the incorrect date format in the Turnitin assignment details information.

We reported that recordings made in the Announcements tool were failing to upload/save. This issue has now been resolved.

Our supplier reported that Turnitin was affected by a service degradation which may have affected some users accessing Turnitin between 17:15 and 18:15 BST on 14th October 2025.

Our supplier reported that Gradescope was affected by a service degradation which may have affected some users accessing Turnitin between 17:15 and 18:15 BST on 14th October 2025.

An intermittent issue displaying the Enable/Open Microsoft Education link in Minerva has been resolved. A separate problem affecting University-managed devices, caused by third-party cookies being blocked, is being addressed.

The University is adopting Panopto as its new platform for media-enhanced learning and lecture capture during the 2025/26 academic year, with full implementation from September 2026.

In Minerva, there is currently an issue with the option to create recordings from Announcements.

The method of linking from Minerva to Microsoft Class Teams has been updated.

Labster is affected by an unexpected service issue

In the September update, there are new styling options for Minerva Documents, more options to improve the management of test questions, a minor change to Announcement creation and some improvements to group marking features for group submissions to Blackboard Assignments and Tests. Early in September, MathJax was also implemented in Minerva to render LaTeX.

A new MathJax integration now renders any LaTeX entered in the Minerva content editor.

Minerva experienced a service disruption between 8:56-9:02 pm and 9:59-10:03 pm on 7th August. Full availability has since been restored.

In the August update, there is a new table of contents in Learning Modules for students, a new method for creating video/audio in Announcements, an AI option to help you format Minerva Documents and some minor changes to copying integrated assessment tools. Later in August, there will be a change to how LaTeX is rendered in Minerva.

The method of linking from Minerva to Microsoft Teams is being updated by our suppliers. Read about what this means for your teaching and how to troubleshoot any issues.

The way LaTeX is rendered will change in Minerva w/c 25 August (after resits). A new MathJax integration will instead render any LaTeX entered in the Minerva content editor

In the July update, there is a new Activity page for staff, a new option to add captions to images in Minerva Documents and the option to create Test Question Banks via QTI. It is also now possible to see which students have reviewed Announcements in your Minerva modules and, for colleagues who utilise Blackboard Group Assignments, navigation is improved. Finally, the option for configuring Progress Tracking has moved to Module Settings.

PebblePad LTI 1.3 is now enabled for Minerva modules and organisations. The LTI allows the integration of PebblePad's tools and resources within the Minerva platform.

In the June update, there is a new Jumbled Sentence question in Blackboard Test, some Gradebook improvements and a new Discussion activity indicator.
There are also some updates to Annotate (the inline marking tool for Blackboard Assignment).

All modules due to run in 2025/26 have been created in Minerva and are now ready for population.

Staff no longer need to fill in the access to Noteable request via the IT website to access the system

Some students are finding that they cannot see their Turnitin grades in t

The University is closed on Monday 26 and Tuesday 27 May 2025 for the May Bank Holiday. Find out what to do if you need help with IT during this time.

Some students are finding that after submitting their Turnitin assignments, Minerva incorrectly shows the assignment as 'Unopened'. When opening the submission area, the assignment is still listed as submitted in Turnitin.

Our supplier has reported that Turnitin was affected by a service degradation which may have affected some users accessing Turnitin between 10:00am and 1:35pm on 21st May 2025.

Our supplier has reported that Turnitin is affected by a service degradation on which may be affecting some users accessing Turnitin.

The University, and the IT Service Desk, will be closed on Monday 5 May. Find out how to log a ticket or find self-help resources during this time.

PebblePad experienced unplanned downtime which affected services across the UK.

The University is closed from 17 April to 22 April 2025 inclusive for the April Bank Holiday. Learn about what IT support is available over this time.

We have received reports of issues affecting users accessing Minerva via Safari version 16.3. This may be related to older versions of the Apple operating system (OS) and the Safari browser.

Join us on Thursday 19 June 2025, 9.30am-1.00pm in Helix to be part of PebbleShare, our event to showcase the potential of PebblePad!

In the April update, there are changes to Gradebook to indicate whether students have reviewed assessment feedback, Group Assignments, and a new print option for Minerva Documents. There are also changes to Ally alternative formats in relation to maths notation.

An issue reported on the 18 March where module banner images were not loading has been resolved.

An upgrade to the Module catalogue has impacted existing module catalogue links in Minerva.

In the March update there are changes to rubrics in Blackboard Assignment, module settings, the AI Design Assistant tools and release conditions.

Sign up to a new workshop series starting on 21 February to explore and learn about podcasting.

The February update introduces changes to Blackboard Assignment, rendering of files, image options in Minerva Documents, Group creation, and the AI Design Assistant.

There is currently an issue where access to integrated items (e.g. Turnitin and Gradescope) are not being recorded.

Ally will undergo maintenance between 05:00 and 13:00 on Saturday 8 February 2025

As reported in December, there is currently an issue with the recording tool in Minerva. We have received reports of this not working correctly, specifically when adding recordings to feedback for Blackboard Assignments.

The January update introduces changes to how Minerva modules are made available to students. There are also changes to Gradebook, the AI Design Assistant and Conditional Release.

How to get support and find guidance between Monday 23 December and Wednesday 1 January 2025, when the University is closed.

Our supplier has reported that Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

The December update introduces an improvement to Learning Module navigation, new discussion posts and late assignment submissions are now easier to identify. There is also a fix to an accessibility issue with images in Minerva Documents.

Turnitin was affected by a service degradation which may have affected some users accessing Turnitin.

The November update introduces an improvement to the file submission process for Blackboard Assignment. There are also some changes to the Print Tests functionality and a new option to download the Activity Log. The Minerva Document content item was also recently updated.

Due to continuing data issues with the platform, resulting in inaccurate information being presented to staff and students, the University has found it necessary to withdraw access to StREAM@Leeds with immediate effect.

We invite all members of the teaching and learning community to join us in the evaluation stage of the tender process to procure a new lecture capture and multimedia management system.

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