IT Help and Support over the Bank Holiday period
The University, and the IT Service Desk, will be closed between Thursday 28 March and Tuesday 2 April 2024 inclusive.
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The University, and the IT Service Desk, will be closed between Thursday 28 March and Tuesday 2 April 2024 inclusive.
Top Hat will undergo scheduled maintenance on Sunday 17 March 2024, from 7.00am - 10.00am GMT.
From 11 March as part of the the Stream (Classic) video migration project, videos owned by individual users will be moved from Stream (Classic) into Stream (On SharePoint).
Staff who wish to request a change to the owner of a Mediasite lecture capture or recording are advised to refer to guidance on the IT website for who to contact.
Interested in business simulation tools? Join Nicola Smith, Associate Professor at Leeds University Business School, for an online demonstration of SimVenture Evolution in Practice.
A decision has been made to discontinue our use of Top Hat, which means that you won’t be able to host assessments, active learning, or polls on this platform from September 2024.
Top Hat will undergo scheduled maintenance on Sunday 18 February 2024, from 7.00am - 10.00am GMT.
The first phase of the migration began on February 5th 2024 and has now been completed. Learn more about what the team or working on and how this affects your Stream content.
Find out how you can get involved in our CampusPress blogging pilot.
Microsoft announced that they are retiring Stream (Classic) in June 2024. In preparation, IT are migrating all published video content (circa 180,000 videos) from Stream (Classic) into Stream (on SharePoint).
Are you curious to learn more about student perspectives of academic personal tutoring (APT)? This session will explore academic personal tutoring through the student lens and is available to all colleagues.
Find out how the SimVenture business simulation tool can help you with your learning and teaching at our session taking place on Thursday 18 January.
Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.
The University, and the IT Service Desk, will be closed between Friday 22 December and Monday 1 January 2024. Find out how you can get IT support during this period.
Gradescope was affected by a service degradation on which may have affected some users accessing Gradescope.
Gradescope have advised that the issues that affecting some users when accessing Gradescope have been resolved.
Users of Gradescope may be experiencing issues when accessing the service due to an unexpected service issue.
Some Academic Personal Tutors may be unable to login to StREAM@Leeds. They may notice the screen flashing when they attempt to do so.
Microsoft have advised that issues accessing Microsoft 365 services have been resolved.
Microsoft have reported an issue where some users may have trouble accessing Microsoft 365 services.
The Turnitin issues reported earlier today have been resolved. Staff and students should be able to access Turnitin as normal.
Users may be unable to access Turnitin. Turnitin are aware and are working to restore the service to optimal levels.
Ally will undergo maintenance between 07:00 and 14:00 on Saturday 21st October.
LinkedIn Learning’s old access link in Minerva is being retired on 31st December 2023, and content that has been added to Minerva using this method will no longer work after this date.
Links to some of the most commonly searched for and viewed guides on this site, this month.
This online training session is aimed at staff and postgraduates who are new to Minerva and need to use it to deliver or support learning and teaching.
Staff and students should now be able to access Minerva as normal.
Staff and students may be unable to access Minerva. The issue began at approximately 10.20am.
Staff and students may be unable to access Minerva.
Following on from the service disruption first reported on Monday, 2nd of October, scheduled lecture recordings should now automatically start as expected.
The issue with Inaccuracies with automatically created Minerva Groups in School and Faculty organisations has now been resolved.
We have been notified that some scheduled lecture capture recordings are not automatically starting as expected. Record Now is unaffected.
Find out how you can get involved in the 2023/24 Noteable computational notebook pilot.
We have become aware of inaccuracies in the membership of student groups (specifically made for communications) within School and Faculty organisations. Whilst these are investigated we advise that staff should not use these groups.
In Minerva, Progress Tracking is not working for Web Link content.
New Minerva module areas for the 2023/24 academic were made available for population in June, and staff are now reminded to build their modules before teaching begins in the new academic year.
The University and the IT Service Desk will be closed during the Bank Holiday on Monday 28 and Tuesday 29 August 2023. During this time, you can get IT support in several ways.
Padlet has released a whole host of new functionality available in the tool including polls, being able to schedule posts, autosave and more.
Vevox is our new institutional polling tool designed to enhance participation, engagement and feedback within a variety of settings.
A software update will take place on Mediasite, the University's Lecture Capture and Media Management System on Saturday 29 July 2023.
Sharing good practice: how module builders could enhance their Minerva Module Content Area by considering students' perspectives.
Learn more about what we're doing to get Vevox ready for you to use.
Essential maintenance will take place on Mediasite and VideoLeeds on Saturday 15 July 2023 between 12:00AM – 6:00AM BST.
The Digital Education Systems Team have been informed that there was an unexpected service degradation on Friday 23rd June.
The planned upgrade work to move Banner to a cloud-based platform will take place tomorrow, learn how this might affect you.
Minerva will be unavailable for up to 30 minutes on Thursday 15th June between 5:30am and 06:30am (BST) for essential maintenance.
All modules due to run in 2023/24 have been created, and enrolments have been added.
We are investigating an intermittent issue where the Turnitin interface is freezing, and grades and comments entered are not being retained.
If you've been set digital assessments, take a look at our tips on submitting online assessed work.
There will be a thirty-minute scheduled maintenance period for Gradescope on Sunday 11 June between 16.00 and 16.30 BST.