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PebblePad Unexpected Downtime: 6 November 2023

Downtime and Maintenance

What happened?

PebblePad was affected by an issue at approximately 11.30am on 6 November, which resulted in users experiencing saving and login difficulties.

At 11:54 am, PebblePad identified and resolved the issue, and this continues to be monitored.

If you have been affected:

If you are a student who had a submission deadline during the time that PebblePad was unavailable and were unable to submit your work in time for the deadline, please contact your School for further guidance. They will be able to verify the period of time the system was affected and advise you on how best to proceed.

If you are a student or member of staff who continues to experience technical issues with PebblePad after this downtime, log in to the IT website and search: Open an IT ticket.

We apologise for any inconvenience this may have caused.