Banner Downtime 15 June 2023: Student Records System Upgrade 

Staff will be aware that a decision has been made to move Banner to a cloud-based platform, and that this planned upgrade work will take place tomorrow.

When are the periods of Banner downtime planned for? 

• Thursday 15 June at 4.00pm to Monday 19 June at 10.00am
• If the upgrade has not completed during this period, a second period of Banner downtime will be scheduled for:   Thursday 22 June at 4.00pm to Monday 26 June at 10.00am

How will this affect me?

• There will be no nightly live feeds to Minerva from Banner or other systems once the system is taken offline to start the upgrade work at 4.00pm on Thursday 15 June and no changes will be made to new or existing staff/student accounts created in Minerva during this period.

• Live feeds should resume on Monday 19 June. This means that changes made to Banner, or staff/student accounts after Wednesday 14 June will not update in Minerva until the morning of Tuesday 20 June.

• You will still be able to access Learning and Teaching Systems that rely on Banner data (eg Minerva, PebblePad), but they will show data as it was at 4.00pm on Thursday 15 June, and no new data for the period of the downtime.

• Banner users will not be able to add, create or maintain any records during this period.  Changes made to records relying on a Banner feed during this period will not be saved.

In urgent cases, the Digital Education Systems Team will look to support urgent Minerva enrolment updates where possible. Please note, this work would not include account creation.  To request support for urgent enrolments, log in to the IT website  and open an IT ticket.

What you can do in preparation

If you are a member of staff working with external examiners, please ensure that all external examiners have a Leeds IT account created before the planned downtime, so that they can be given access to student submissions and relevant University systems.  All external examiners will also require allocation to their relevant module area within Banner prior to the downtime period.

Where can I get further support and assistance? 

If you are experiencing technical issues after the downtime period, log in to the IT website and search: Open an IT ticket. This will take you to a form where you can create a new IT ticket to request technical support.

What happens next? 

We will provide an update on progress on Monday 19 June and will advise what further action, if any, may be required from staff members.