Panopto Service Disruption

Update: This issue has been resolved. Panopto identified the issue that caused the service disruption. The source of the outage has been mitigated and the site is reported as available for all users now. Their cloud operations team is monitoring performance metrics to ensure the issue remains resolved.

What is happening?

Panopto have noticed errors when attempting to access/authenticate into the Panopto site. There are instances of users being unexpectedly unauthenticated. The vendor has identified 500 errors from users trying to authenticate and are investigating this.

How does this affect me?

Users could be unable to access the service, meaning they are unable to log in to the site. During a site outage, end users are might experience issues accessing the service, meaning they are unable to access their site, nor view, edit or upload new recordings.

When will this be resolved?

The vendor is investigating this issue. We will provide further updates as soon as we receive more information.

If you continue to experience delays, please log a ticket via the IT website.