Service Disruption

There may be times when users experience an unexpected service disruption, this usually affects some (rather than all) of the functionality of a system. When we become aware of disruptions to service, one of the ways we communicate this is through Service Disruption news posts on this site. When this is resolved, we will follow-up with a new post to let you know.

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PebblePad experienced unplanned downtime which affected services across the UK.

As reported in December, there is currently an issue with the recording tool in Minerva. We have received reports of this not working correctly, specifically when adding recordings to feedback for Blackboard Assignments.

Our supplier has reported that Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

Turnitin was affected by a service degradation which may have affected some users accessing Turnitin.

Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

Our supplier has advised that work is complete to prevent emails from Minerva experiencing delays. They will continue to monitor email delivery to check there are no further issues.

Our supplier is working to resolve this issue which began on Monday 7 October. Until this work is complete, there may still be periods where emails are delayed.

Our supplier has informed us that emails from Minerva may experience delays. This issue began on Monday 7 October and they are working to resolve the issue as soon as possible. Apologies for any inconvenience caused.

Padlet will be undergoing maintenance on Saturday 5 October between 2.00am – 5.00am GMT and will not be available during this time.

On Friday 27 September EDINA reported that Noteable is experiencing a service issue.

Our supplier has reported that Turnitin experienced a service degradation on which may have affected some users accessing Turnitin between 21:00 BST 7 August to 17:15 BST 9 August.

The supplier has resolved the issue.

Turnitin has experienced a service degradation which may have affected some users accessing Turnitin.

There is a known issue where the “Save settings for future use” checkbox within optional assignment settings may not work as intended.

Turnitin users should no longer experience slowness when uploading submissions, the supplier has resolved the issue.

Turnitin are looking into an issue which is causing users to experience slowness when uploading submissions.

We expect normal service to resume on Monday. Scheduled lecture capture recordings will continue to be monitored carefully throughout the day.

We have been notified that some scheduled lecture capture recordings are not automatically starting as expected. Record Now functionality remains unaffected.

The issue has now been resolved.

Turnitin has experienced a service degradation which may have affected some users accessing Turnitin.

Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

Gradescope was affected by a service degradation on which may have affected some users accessing Gradescope.

Gradescope have advised that the issues that affecting some users when accessing Gradescope have been resolved.

Users of Gradescope may be experiencing issues when accessing the service due to an unexpected service issue.

Some Academic Personal Tutors may be unable to login to StREAM@Leeds. They may notice the screen flashing when they attempt to do so.

Microsoft have advised that issues accessing Microsoft 365 services have been resolved.

Microsoft have reported an issue where some users may have trouble accessing Microsoft 365 services.

The Turnitin issues reported earlier today have been resolved. Staff and students should be able to access Turnitin as normal.

Users may be unable to access Turnitin. Turnitin are aware and are working to restore the service to optimal levels.

Staff and students should now be able to access Minerva as normal.

Staff and students may be unable to access Minerva. The issue began at approximately 10.20am.

Staff and students may be unable to access Minerva.

Following on from the service disruption first reported on Monday, 2nd of October, scheduled lecture recordings should now automatically start as expected.

The issue with Inaccuracies with automatically created Minerva Groups in School and Faculty organisations has now been resolved.

We have been notified that some scheduled lecture capture recordings are not automatically starting as expected. Record Now is unaffected.

We have become aware of inaccuracies in the membership of student groups (specifically made for communications) within School and Faculty organisations. Whilst these are investigated we advise that staff should not use these groups.

In Minerva, Progress Tracking is not working for Web Link content.

The Digital Education Systems Team have been informed that there was an unexpected service degradation on Friday 23rd June.

We are investigating an intermittent issue where the Turnitin interface is freezing, and grades and comments entered are not being retained.

Our supplier has advised that the issue with downloading digital submission receipts using the Safari web browser has been resolved.

We have received reports that some students are experiencing difficulties when opening Gradescope assignments.

Due to an urgent technical fix, the learning analytics system (StREAM@Leeds) will be taken offline for around 15 minutes between 3:30pm and 4:30pm.

Due to an urgent technical fix, the learning analytics system (StREAM@Leeds) will be taken offline for around 15 minutes between 4:30pm and 5pm.

We have received reports that some students are experiencing an issue when trying to download digital submission receipts using the Safari web browser. For the majority of users this is resolved by using a different browser.

The issue causing staff and students to intermittently see errors with content loading in Minerva is now resolved.

There is an issue that may intermittently affect staff and students using Minerva. You may find content fails to load or see an error message. Waiting then trying again by refreshing the page may resolve the issue.

The issue causing staff and students to intermittently see errors with content loading in Minerva is now resolved.

There is an issue which may intermittently affect staff and students using Minerva. You may find content fails to load or see an error message. Waiting then trying again by refreshing the page may resolve the issue.

China Connect is being upgraded between 9am and 12 noon on Tuesday, 14 March. Users should experience minimal impact.

The issue some staff were experiencing when using the filter in the Gradebook grid view filter has been resolved.

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