Service Disruption | Digital Education Systems Help

China Connect is being upgraded between 9am and 12 noon on Tuesday, 14 March. Users should experience minimal impact.

The issue some staff were experiencing when using the filter in the Gradebook grid view filter has been resolved.

Some staff are seeing an error message when using the Gradebook Grid View Filter.

The issue preventing users from logging onto Top Hat has been resolved.

The issue affecting Turnitin has now been resolved.

There is an unexpected service issue and users of Turnitin may be experiencing system issues which may have resulted in slowness in generating Similarity Reports.

Due to an unexpected service degradation on Sunday 5th February, users of Turnitin may have experienced issues with access via the Minerva integration.

Some users may have experienced issues joining sessions today, if you are experiencing issues, refreshing your browser can help.

There is an intermittent issue, which is affecting some users, where a grade entered in the Turnitin Feedback Studio is not being posted to the module Gradebook in Minerva.

Some Collaborate recordings made on the 18th of January may not contain whiteboard content shared during the session

The issue affecting Turnitin has now been resolved.

There is an unexpected service issue and users of Turnitin may be experiencing system issues.

When using the arrows to move back and forth between group assignment submissions from the Gradebook, the submission file does not update, making it seem that the groups all submitted the same file.

The issue affecting Minerva Class Teams is now resolved.

Staff are currently unable to create new Minerva Class Teams via Minerva modules and organisations. Direct links to Minerva Class Teams are also not displaying in Minerva at present.

There appears to be an issue with the page trying to resize inbox columns when it is above a certain pixel size. Colleagues may see the inbox window rapidly flickering and will be unable to unable open any of the submissions.

Mediasite is experiencing performance issues including missing functionality and permissions issues.

There is a known issue affecting the roster sync of students between Minerva modules and the Turnitin assignment inbox. Staff may see the following error message when attempting to open the assignment inbox. "The membership service encountered some errors. Click here for details Error fetching memberships URL" The issue may affect assignment in modules where...

The unexpected service issue affecting Turnitin has now been resolved.

Turnitin have reported an unexpected service incident issue with their service. For continued updates, you can track the issue using Turnitin’s service status: https://turnitin.statuspage.io/

To resolve an issue where data feeds did not run on the 24 June, the vendor will be carrying out maintenance.

The issue reported on 24/05/2022, which affected the ability to disable/enable the Top Hat gradebook has now been resolved. If you are still experiencing any issues, contact the IT Help Desk.

In an attempt to resolve the recent issues with Minerva, our vendor will apply a fix overnight. The fix will be applied on Wednesday 25 May 02:00-05:00 BST.

It is currently not possible to disable/enable the Top Hat Gradebook from the Top Hat course settings panel. Checking or unchecking the box and pressing Save does not result in your change being saved.

Minerva is currently experiencing performance issues affecting Activity Stream, content copying and emails from announcements.

Minerva is currently experiencing performance issues. The Activity Stream is not loading and staff may experience issues copying content between or within modules and organisations.

Users may have found that a server error message appeared when trying to submit or access Turnitin papers today, Turnitin have reported that this issue has now been resolved

Turnitin have reported an issue with their service. This may impact students who are trying to submit their assessments.

Turnitin is now available to all staff and students.

Some users may currently experience issues when marking with Turnitin Feedback Studio.

Turnitin have released a fix for any assignments affected where grades are not syncing with the Grade Centre.

There is currently a known issue where some Turnitin assignment grades are not syncing with the module Grade Centre, despite the feedback release date having passed.

The following advice had been given to us by Turnitin, who advise that this issue is likely caused by the privacy settings enabled in your browser. If you see an error message that says 'invalid state' when trying to launch Turnitin, please use the following the steps to ensure that your preferred browser reflects the...

Some users may find that they are currently unable to access Turnitin assignments. Most will see an error that says 'invalid or missing state' when they try to click on an assignment. This issue has been reported to Turnitin and we will provide an update when it is fixed. In the meantime, please try using...

On Tuesday 22 February Minerva experienced issues from approximately 16:05-16:45. A second related incident occurred at 18:20-18:30, although users may have noticed slow performance immediately after this time period. Our vendor has identified the root cause of the issue to be the module catalogue link in the module menu. Therefore, this link has been disabled...

Our vendor has now applied a fix. We believe this has resolved the issue but will continue to monitor the service. Apologies for any inconvenience caused by this disruption.

Minerva is currently experiencing performance issues. We have escalated this with the vendor as a matter of urgency. Please accept our sincere apologies for this issue with the service. We will post an update as soon as possible.

After liaising with the vendor, it is advised that adaptive release settings used on Turnitin assignments must not have a start date that is after the due date in the assignment settings. If the start date set in Minerva is set to be after the assignment due date, then the following error message will appear...

The issues accessing files in Minerva have been resolved.

Some users may currently having problems accessing Turnitin from Minerva.

Turnitin service disruption on Tuesday 8th February.

The data extracts issue with Reading List updates, Academic Integrity, and Security Essentials results has been resolved.

There is an ongoing issue with extracting Academic Integrity, Security Essentials Training & Reading Lists data from Minerva.

Some users have reported 404 or resource not found errors when opening files in Minerva. Please read the post for further information and suggested workarounds.

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