Service Disruption

There may be times when users experience an unexpected service disruption, this usually affects some (rather than all) of the functionality of a system. When we become aware of disruptions to service, one of the ways we communicate this is through Service Disruption news posts on this site. When this is resolved, we will follow-up with a new post to let you know.

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Our supplier reported that Turnitin was affected by a service issue which may have affected users accessing Turnitin between 01:00 and 02:38 BST on 4th June 2026.

Turnitin have resolved the outage and restored service.

Turnitin have reported an unexpected service incident. We are working with our vendor to investigate and resolve the issue.

Our supplier reported that Gradescope was affected by a service issue which may have affected some users accessing Gradescope between 17:20 and 18:05 BST on 29th April 2026.

Our supplier reported that Turnitin was affected by a service issue which may have affected some users accessing Turnitin between 04:00 and 06:11 BST on 1st April 2026.

Our supplier reported that Turnitin was affected by a service issue which may have affected some users accessing Turnitin between 11:50 and 13:07 GMT on 24th March 2026.

Our supplier has reported that Turnitin is affected by a service degradation which may be affecting some users accessing Turnitin.

Remote recorder connectivity has been restored and recordings are processing.

We have detected an issue with our remote recorders, meaning that some lecture capture recordings might not process.

Panopto noticed errors when users were attempting to access Panopto between 12:40 and 13:00.

The source of the outage has been mitigated and the site is as available to users again.

Panopto are investigating an issue where users are unable to access the site. Users could be unable to access the site, nor edit and upload content.

Our supplier reported that Turnitin was affected by a service issue which may have affected some users accessing Turnitin between 16:54 and 18:19 GMT on 27th January 2026.

The Buddycheck integration from Minerva will be updated on Tuesday 27 January 8.30-9.30. Buddycheck will be unavailable during this time frame.

Our supplier reported that Turnitin was affected by a service issue which may have affected some users accessing Turnitin between 13:40 and 16:50 GMT on 13th November 2025.

IT Services reported that staff and students were unable to access Mediasite Lecture Recordings. The issue was escalated to our supplier, and they have now implemented a fix, which has restored access to the service.

IT Services have reported that staff and students are unable to access Mediasite Lecture Recordings.

The issue with third-party tools in Minerva not loading was caused by global internet issues (AWS - Amazon Web Services). Our supplier for Minerva reports we were affected from 8:10AM - 10:25AM. However, systems are still being monitored until we are confident the issues are fully resolved.

There is currently a global issue impacting access to third-party integrated tools within Minerva.

Our supplier reported that Turnitin was affected by a service degradation which may have affected some users accessing Turnitin between 17:15 and 18:15 BST on 14th October 2025.

Our supplier reported that Gradescope was affected by a service degradation which may have affected some users accessing Turnitin between 17:15 and 18:15 BST on 14th October 2025.

Labster is affected by an unexpected service issue

Minerva experienced a service disruption between 8:56-9:02 pm and 9:59-10:03 pm on 7th August. Full availability has since been restored.

Our supplier has reported that Turnitin was affected by a service degradation which may have affected some users accessing Turnitin between 10:00am and 1:35pm on 21st May 2025.

Our supplier has reported that Turnitin is affected by a service degradation on which may be affecting some users accessing Turnitin.

PebblePad experienced unplanned downtime which affected services across the UK.

As reported in December, there is currently an issue with the recording tool in Minerva. We have received reports of this not working correctly, specifically when adding recordings to feedback for Blackboard Assignments.

Our supplier has reported that Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

Turnitin was affected by a service degradation which may have affected some users accessing Turnitin.

Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

Our supplier has advised that work is complete to prevent emails from Minerva experiencing delays. They will continue to monitor email delivery to check there are no further issues.

Our supplier is working to resolve this issue which began on Monday 7 October. Until this work is complete, there may still be periods where emails are delayed.

Our supplier has informed us that emails from Minerva may experience delays. This issue began on Monday 7 October and they are working to resolve the issue as soon as possible. Apologies for any inconvenience caused.

Padlet will be undergoing maintenance on Saturday 5 October between 2.00am – 5.00am GMT and will not be available during this time.

On Friday 27 September EDINA reported that Noteable is experiencing a service issue.

Our supplier has reported that Turnitin experienced a service degradation on which may have affected some users accessing Turnitin between 21:00 BST 7 August to 17:15 BST 9 August.

The supplier has resolved the issue.

Turnitin has experienced a service degradation which may have affected some users accessing Turnitin.

There is a known issue where the “Save settings for future use” checkbox within optional assignment settings may not work as intended.

Turnitin users should no longer experience slowness when uploading submissions, the supplier has resolved the issue.

Turnitin are looking into an issue which is causing users to experience slowness when uploading submissions.

We expect normal service to resume on Monday. Scheduled lecture capture recordings will continue to be monitored carefully throughout the day.

We have been notified that some scheduled lecture capture recordings are not automatically starting as expected. Record Now functionality remains unaffected.

The issue has now been resolved.

Turnitin has experienced a service degradation which may have affected some users accessing Turnitin.

Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

Gradescope was affected by a service degradation on which may have affected some users accessing Gradescope.

Gradescope have advised that the issues that affecting some users when accessing Gradescope have been resolved.

Users of Gradescope may be experiencing issues when accessing the service due to an unexpected service issue.

Some Academic Personal Tutors may be unable to login to StREAM@Leeds. They may notice the screen flashing when they attempt to do so.

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