Service Disruption | Digital Education Systems Help

Some Academic Personal Tutors may be unable to login to StREAM@Leeds. They may notice the screen flashing when they attempt to do so.

Microsoft have advised that issues accessing Microsoft 365 services have been resolved.

Microsoft have reported an issue where some users may have trouble accessing Microsoft 365 services.

The Turnitin issues reported earlier today have been resolved. Staff and students should be able to access Turnitin as normal.

Users may be unable to access Turnitin. Turnitin are aware and are working to restore the service to optimal levels.

Staff and students should now be able to access Minerva as normal.

Staff and students may be unable to access Minerva. The issue began at approximately 10.20am.

Staff and students may be unable to access Minerva.

Following on from the service disruption first reported on Monday, 2nd of October, scheduled lecture recordings should now automatically start as expected.

The issue with Inaccuracies with automatically created Minerva Groups in School and Faculty organisations has now been resolved.

We have been notified that some scheduled lecture capture recordings are not automatically starting as expected. Record Now is unaffected.

We have become aware of inaccuracies in the membership of student groups (specifically made for communications) within School and Faculty organisations. Whilst these are investigated we advise that staff should not use these groups.

In Minerva, Progress Tracking is not working for Web Link content.

The Digital Education Systems Team have been informed that there was an unexpected service degradation on Friday 23rd June.

We are investigating an intermittent issue where the Turnitin interface is freezing, and grades and comments entered are not being retained.

Our supplier has advised that the issue with downloading digital submission receipts using the Safari web browser has been resolved.

We have received reports that some students are experiencing difficulties when opening Gradescope assignments.

Due to an urgent technical fix, the learning analytics system (StREAM@Leeds) will be taken offline for around 15 minutes between 3:30pm and 4:30pm.

Due to an urgent technical fix, the learning analytics system (StREAM@Leeds) will be taken offline for around 15 minutes between 4:30pm and 5pm.

We have received reports that some students are experiencing an issue when trying to download digital submission receipts using the Safari web browser. For the majority of users this is resolved by using a different browser.

The issue causing staff and students to intermittently see errors with content loading in Minerva is now resolved.

There is an issue that may intermittently affect staff and students using Minerva. You may find content fails to load or see an error message. Waiting then trying again by refreshing the page may resolve the issue.

The issue causing staff and students to intermittently see errors with content loading in Minerva is now resolved.

There is an issue which may intermittently affect staff and students using Minerva. You may find content fails to load or see an error message. Waiting then trying again by refreshing the page may resolve the issue.

China Connect is being upgraded between 9am and 12 noon on Tuesday, 14 March. Users should experience minimal impact.

The issue some staff were experiencing when using the filter in the Gradebook grid view filter has been resolved.

Some staff are seeing an error message when using the Gradebook Grid View Filter.

The issue preventing users from logging onto Top Hat has been resolved.

The issue affecting Turnitin has now been resolved.

There is an unexpected service issue and users of Turnitin may be experiencing system issues which may have resulted in slowness in generating Similarity Reports.

Due to an unexpected service degradation on Sunday 5th February, users of Turnitin may have experienced issues with access via the Minerva integration.

Some users may have experienced issues joining sessions today, if you are experiencing issues, refreshing your browser can help.

There is an intermittent issue, which is affecting some users, where a grade entered in the Turnitin Feedback Studio is not being posted to the module Gradebook in Minerva.

Some Collaborate recordings made on the 18th of January may not contain whiteboard content shared during the session

The issue affecting Turnitin has now been resolved.

There is an unexpected service issue and users of Turnitin may be experiencing system issues.

When using the arrows to move back and forth between group assignment submissions from the Gradebook, the submission file does not update, making it seem that the groups all submitted the same file.

The issue affecting Minerva Class Teams is now resolved.

Staff are currently unable to create new Minerva Class Teams via Minerva modules and organisations. Direct links to Minerva Class Teams are also not displaying in Minerva at present.

There appears to be an issue with the page trying to resize inbox columns when it is above a certain pixel size. Colleagues may see the inbox window rapidly flickering and will be unable to unable open any of the submissions.

Mediasite is experiencing performance issues including missing functionality and permissions issues.

There is a known issue affecting the roster sync of students between Minerva modules and the Turnitin assignment inbox. Staff may see the following error message when attempting to open the assignment inbox. "The membership service encountered some errors. Click here for details Error fetching memberships URL" The issue may affect assignment in modules where...

The unexpected service issue affecting Turnitin has now been resolved.

Turnitin have reported an unexpected service incident issue with their service. For continued updates, you can track the issue using Turnitin’s service status: https://turnitin.statuspage.io/

To resolve an issue where data feeds did not run on the 24 June, the vendor will be carrying out maintenance.

The issue reported on 24/05/2022, which affected the ability to disable/enable the Top Hat gradebook has now been resolved. If you are still experiencing any issues, contact the IT Help Desk.

In an attempt to resolve the recent issues with Minerva, our vendor will apply a fix overnight. The fix will be applied on Wednesday 25 May 02:00-05:00 BST.

It is currently not possible to disable/enable the Top Hat Gradebook from the Top Hat course settings panel. Checking or unchecking the box and pressing Save does not result in your change being saved.

Minerva is currently experiencing performance issues affecting Activity Stream, content copying and emails from announcements.

Minerva is currently experiencing performance issues. The Activity Stream is not loading and staff may experience issues copying content between or within modules and organisations.

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