Issue: Temporary access problems with files and images in Minerva (Monday 20 July)
After essential overnight maintenance, users may have experienced temporary issues accessing files and images in Minerva between 05:00am and 09:30am (BST) on Monday 20 July.
What happened?
Between 05:00 and 09:30 on Monday 20 July, some users were unable to access files and images in Minerva. During this time, users may have seen the message:
“Scheduled maintenance in progress
We appreciate your patience. Please check back again soon.”
Current status
A temporary fix has been applied to restore access. We are continuing to work with our supplier to identify the root cause and implement a permanent fix.
Some files within modules and organisations may still see issues. If this occurs, check if the link starts with "alt-6100e9398f586.leeds.ac.uk" replace this with "alt-6100e9398f586.blackboard.com" as a workaround, or use the link below to log a ticket for further support.
Next update
We will provide further updates as soon as more information is available.
If you continue to experience issues accessing content in Minerva, please log a ticket via the IT website.