Issues loading Minerva on Safari 16.3 and earlier

Category: Known Issues and Bugs; Minerva; News
Date: Thursday 10 April 2025

Tags: News for Staff and Students

We have received reports of issues affecting users accessing Minerva via Safari version 16.3. This may be related to older versions of the Apple operating system (OS) and the Safari browser.

How does this affect me?

You may see a purple loading circle when trying to access Minerva.

What can I do to fix this?

We recommend that you upgrade to Safari version 16.4 or a later web browser version, guidance on how to do this can be found on the Apple support site.

If you are unsure which browser version you’re using, you can check on this page.

Where do I go for help?

If you are experiencing further technical issues, log in to the IT website and search: Something broken? This will take you to a form where you can create a new IT ticket and record the details of your issue.