Known Issues and Bugs | Digital Education Systems Help

We are aware of intermittent issues affecting some Minerva data feeds. Sometimes, updates to staff and student enrolments may not be processed as expected. Minerva account creation is unaffected.

The root cause has now been resolved by our supplier so staff should no longer experience this issue.

Some users may currently experience issues when accessing Minerva, particularly when using bookmarks or direct links to subpages.

Some staff have reported that student submissions are not loading inline when accessing them via the grading interface.

The supplier has implemented a fix which has resolved the issue. S

Staff posting grades to Minerva from Gradescope are seeing an error message

There is an intermittent issue where grades are being posted to gradebook from Turnitin Feedback Studio before the feedback release dates.

There is a known issue affecting students attempting to download their digital receipt on Turnitin.

When writing a Minerva Message, the options to 'Send' and 'Send an mail copy to recipients' are pushed down the screen and cannot be selected as scrolling does not work.

We are aware of intermittent issues affecting some Minerva data feeds. On certain days, updates to staff and student accounts or enrolments may not be processed as expected.

Some students using the Gradescope mobile app on Android experience a timeout when attempting to scan and upload a submission using the app.

Some students are finding that the submissions status of their assignment is not updating or they cannot see their Turnitin grades in the gradebook

We’ve received reports that some staff and students are experiencing problems accessing third-party tools via Minerva when using personal iOS devices (iPads and iPhones). read our guidance on how to resolve this.

The issue with third-party tools in Minerva not loading was caused by global internet issues (AWS - Amazon Web Services). Our supplier for Minerva reports we were affected from 8:10AM - 10:25AM. However, systems are still being monitored until we are confident the issues are fully resolved.

There is currently a global issue impacting access to third-party integrated tools within Minerva.

Minerva was affected by an unexpected service disruption between 8:33 pm and 8:47 pm BST on 2nd October. Full availability has since been restored.

On 30 September, there were performance issues resulting in slow page load times between approximately 09:20 am and 09:35 am.

Staff and students may have experienced slow loading times or been unable to access Minerva, seeing a 503 error between 10:43 am and 12:00 pm today.

There is currently an issue affecting Minerva data feeds. Since 18 September, updates to staff and student accounts and most enrolments have not been processed.

The method of linking from Minerva to Microsoft Class Teams has been updated.

On Wednesday, 10 September 2025, a global issue affected access to third-party integrated tools within Minerva. Staff and students may have experienced difficulties using these tools from around 12:00 PM until full service was restored at approximately 6:00 PM BST.

The method of linking from Minerva to Microsoft Teams is being updated by our suppliers. Read about what this means for your teaching and how to troubleshoot any issues.

We have received reports of issues affecting users accessing Minerva via Safari version 16.3. This may be related to older versions of the Apple operating system (OS) and the Safari browser.

There is an issue in Minerva where module Banner images and Learning Module thumbnails may fail to load.

There is currently an issue where access to integrated items (e.g. Turnitin and Gradescope) are not being recorded.

An issue with the recording tool (as reported in December) is now confirmed as resolved by our supplier.

On Tuesday, 3rd December 2024, a global issue impacted access to third-party integrated tools within Minerva. Staff and students may have experienced difficulties accessing these tools between 07:26 AM and 11:00 AM GMT.

In Minerva there is a recording tool which can be used to create recordings directly in modules and organisations. We have received reports of this not working correctly, specifically when adding recordings to feedback for Blackboard Assignments.

Issue resolved where staff and students received old scheduled Minerva announcement emails.

Staff and students may notice that they are receiving old scheduled Minerva announcement emails.

The July update introduces improvements to Announcements, Blackboard Assignments and Tests. An issue which prevented IDs displaying in the Gradebook has also been resolved.

Older technology used to link to Mediasite content from within Minerva modules/organisations 2021/22 and older, will no longer be supported from the 30th of June 2024.

If you need access to an assignment submitted before 2021/22, you can log a request via the IT website and we can access the content for you.

When editing the title or description of a Learning Module in Minerva, staff may experience a delay for the page to load.

There is a known issue with the Password Reset Feature on Athena TDM and learners will see an error message when attempting to reset their password.

Our supplier has identified the issue and a fix has been applied to resolve the issue.

For anonymous Tests with questions that need to be graded e.g. Essay questions, it is possible for feedback to disappear from the Gradebook during the grading process if a specific workflow is used.

There is a known issue with the Turnitin copy assignment feature which is causing users to see an error when attempting to copy multiple assignments.

The current method used to access Turnitin assignments in Minerva modules from 2021/22 and earlier is no longer available. Turnitin is working on a solution...

An issue has been identified with submission dates for submissions where the grades have been returned.

The issue where Minerva messages were incorrectly sent to people with inactive enrolments has been resolved.

Students who receive straight-away email notifications from Minerva are incorrectly receiving "mark cleared" notifications from Turnitin submissions.

Minerva Messages are being incorrectly emailed to people with inactive enrolments in Minerva modules and organisations.

The issue affecting display of the Turnitin submission inbox has now been resolved, due to the vendor applying a fix. Please accept our sincere apologies for any inconvenience caused as a result of this issue.

The issue affecting file uploads in Minerva is now resolved.

There is currently an issue where users may not be able to upload files within Minerva intermittently.

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