Issues loading Minerva on Safari 16.3 and earlier
We have received reports of issues affecting users accessing Minerva via Safari version 16.3. This may be related to older versions of the Apple operating system (OS) and the Safari browser.
Known Issues and Bugs
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Minerva - module Banner images not loading
There is an issue in Minerva where module Banner images and Learning Module thumbnails may fail to load.
Issue with the Activity Log in Minerva modules
There is currently an issue where access to integrated items (e.g. Turnitin and Gradescope) are not being recorded.
Update: Issue with the recording tool in Minerva now resolved
An issue with the recording tool (as reported in December) is now confirmed as resolved by our supplier.
Update: Issue with Third-Party Tools in Minerva – Tuesday, 3rd December 2024
On Tuesday, 3rd December 2024, a global issue impacted access to third-party integrated tools within Minerva. Staff and students may have experienced difficulties accessing these tools between 07:26 AM and 11:00 AM GMT.
Issue with the recording tool in Minerva
In Minerva there is a recording tool which can be used to create recordings directly in modules and organisations. We have received reports of this not working correctly, specifically when adding recordings to feedback for Blackboard Assignments.
Resolved - Staff and students may receive old Minerva announcement emails
Issue resolved where staff and students received old scheduled Minerva announcement emails.
Staff and students may receive old Minerva announcement emails
Staff and students may notice that they are receiving old scheduled Minerva announcement emails.
Minerva Monthly Update - July 2024
The July update introduces improvements to Announcements, Blackboard Assignments and Tests. An issue which prevented IDs displaying in the Gradebook has also been resolved.
Accessing Mediasite recordings in older Minerva modules (2021/22 and older)
Older technology used to link to Mediasite content from within Minerva modules/organisations 2021/22 and older, will no longer be supported from the 30th of June 2024.
Accessing pre 2021/22 Turnitin Student assignments
If you need access to an assignment submitted before 2021/22, you can log a request via the IT website and we can access the content for you.
Minerva Issue: staff editing learning modules may experience page loading delay
When editing the title or description of a Learning Module in Minerva, staff may experience a delay for the page to load.
Athena TDM Known Issue: Password Reset Error
There is a known issue with the Password Reset Feature on Athena TDM and learners will see an error message when attempting to reset their password.
Resolved: Turnitin copy assignment feature error encountered when attempting to copy multiple assignments
Our supplier has identified the issue and a fix has been applied to resolve the issue.
Missing feedback when using Anonymous Blackboard Tests with Essay Questions
For anonymous Tests with questions that need to be graded e.g. Essay questions, it is possible for feedback to disappear from the Gradebook during the grading process if a specific workflow is used.
Known Issue: Turnitin copy assignment feature error encountered when attempting to copy multiple assignments
There is a known issue with the Turnitin copy assignment feature which is causing users to see an error when attempting to copy multiple assignments.
Accessing Turnitin assignments from Original modules in Minerva (modules from 2021/22 and earlier)
The current method used to access Turnitin assignments in Minerva modules from 2021/22 and earlier is no longer available. Turnitin is working on a solution...
Turnitin and Gradescope - students may see incorrect submission date in Minerva following return of grades
An issue has been identified with submission dates for submissions where the grades have been returned.
Resolved: Minerva - Messages incorrectly emailed to people with inactive enrolments
The issue where Minerva messages were incorrectly sent to people with inactive enrolments has been resolved.
Turnitin Student Notifications Issue
Students who receive straight-away email notifications from Minerva are incorrectly receiving "mark cleared" notifications from Turnitin submissions.
Minerva - Messages incorrectly emailed to people with inactive enrolments
Minerva Messages are being incorrectly emailed to people with inactive enrolments in Minerva modules and organisations.
Resolved: Turnitin Inbox Display Issue
The issue affecting display of the Turnitin submission inbox has now been resolved, due to the vendor applying a fix. Please accept our sincere apologies for any inconvenience caused as a result of this issue.
Resolved: Minerva – Issues with uploading files
The issue affecting file uploads in Minerva is now resolved.
Minerva – Issues with uploading files
There is currently an issue where users may not be able to upload files within Minerva intermittently.