Minerva access issues: 30 September

What has happened?

On 30 September, Minerva experienced issues resulting in slow page load times between approximately 09:20 am and 09:35 am.

What is happening now?

Services have now been restored, although some users may still have experienced slowness or access issues during the times noted above. Our supplier is continuing to investigate the cause to prevent the issue from recurring.

Where can I go for help?

If you are experiencing problems, you can log in to the IT website and search for: Something broken? This will direct you to a form where you can create a new IT ticket and provide details of your issue.