Minerva Unexpected Downtime: 2 October

Category: Downtime and Maintenance; Known Issues and Bugs; Minerva
Date: Friday 3 October 2025

Tags: News for Staff and Students

What has happened?

Minerva was affected by an unexpected service disruption between 8:33 pm and 8:47 pm BST on 2nd October during the scheduled monthly update.

What are we doing about it?

Following immediate intervention by our supplier, full availability was restored and the upgrade completed. We are continuing to monitor and investigate this issue alongside our vendor.

Where can I go for help?

If you are experiencing problems, you can log in to the IT website and search for: Something broken? This will direct you to a form where you can create a new IT ticket and provide details of your issue.