Downtime & Maintenance Schedule
Planned
Planned downtime and maintenance is a scheduled time and date when a system may be limited or unavailable to allow for maintenance, upgrades, repairs or testing. Where possible, the Digital Education Systems Team works with vendors to effectively manage downtime and maintenance so that it occurs when disruption will be minimal. One of the ways we communicate planned downtime/maintenance is through news posts on this site. Published dates are subject to change.
Scheduled Maintenance: Turnitin and Gradescope Saturday 25 October 2025 4.00pm – 10.00pm BST
Planned maintenance of Turnitin will take place from 4.00pm to 10.00pm BST on Saturday 25 October 2025.
Scheduled Maintenance: Ally Saturday 11 October 5:00am-1:00pm BST
Ally will undergo scheduled maintenance on Saturday 11th October from 5:00am-1:00pm BST
Minerva Unexpected Downtime: 2 October
Minerva was affected by an unexpected service disruption between 8:33 pm and 8:47 pm BST on 2nd October. Full availability has since been restored.
Service Disruption
There may also be times when users may experience an unexpected service disruption, this usually affects some (rather than all) of the functionality of a system suddenly. When we become aware of disruptions to service, one of the ways we communicate this is through service disruption news posts on this site. We follow up with updates once issues are resolved.
Issue resolved: Mediasite Lecture recordings
IT Services reported that staff and students were unable to access Mediasite Lecture Recordings. The issue was escalated to our supplier, and they have now implemented a fix, which has restored access to the service.
Mediasite Lecture recordings are currently not accessible.
IT Services have reported that staff and students are unable to access Mediasite Lecture Recordings.
Update: Issue with Third-Party Tools in Minerva - 20 October 2025
The issue with third-party tools in Minerva not loading was caused by global internet issues (AWS - Amazon Web Services). Our supplier for Minerva reports we were affected from 8:10AM - 10:25AM. However, systems are still being monitored until we are confident the issues are fully resolved.