Turnitin | Digital Education Systems Help

A thirty minute scheduled maintenance window is taking place on Gradescope on Saturday 23 September between 15:00 to 15:30 BST

An eight-hour scheduled maintenance will take place on the Turnitin and Gradescope systems on Saturday 12 August 2023, between 15:00 to 23:00 BST.

There will be an eight hour scheduled maintenance window taking place on the Turnitin and Gradescope systems on Saturday 12th August 2023 between 15:00 and 23:00 BST

The Digital Education Systems Team have been informed that there was an unexpected service degradation on Friday 23rd June.

An issue has been identified with submission dates for submissions where the grades have been returned.

We are investigating an intermittent issue where the Turnitin interface is freezing, and grades and comments entered are not being retained.

Our supplier has advised that the issue with downloading digital submission receipts using the Safari web browser has been resolved.

We have received reports that some students are experiencing an issue when trying to download digital submission receipts using the Safari web browser. For the majority of users this is resolved by using a different browser.

Students who receive straight-away email notifications from Minerva are incorrectly receiving "mark cleared" notifications from Turnitin submissions.

The issue affecting Turnitin has now been resolved.

There is an unexpected service issue and users of Turnitin may be experiencing system issues which may have resulted in slowness in generating Similarity Reports.

Turnitin have updated the default class expiry date to twelve months

Turnitin have made improvements to the submission interface to accommodate use of smaller screens.

Turnitin have made improvements to the assignment inbox.

Due to an unexpected service degradation on Sunday 5th February, users of Turnitin may have experienced issues with access via the Minerva integration.

There is an intermittent issue, which is affecting some users, where a grade entered in the Turnitin Feedback Studio is not being posted to the module Gradebook in Minerva.

The issue affecting Turnitin has now been resolved.

There is an unexpected service issue and users of Turnitin may be experiencing system issues.

Turnitin has scheduled maintenance from Saturday 14th January 2023, 17:00 to Sunday 15th January 01:00 GMT

The issue affecting display of the Turnitin submission inbox has now been resolved, due to the vendor applying a fix. Please accept our sincere apologies for any inconvenience caused as a result of this issue.

There appears to be an issue with the page trying to resize inbox columns when it is above a certain pixel size. Colleagues may see the inbox window rapidly flickering and will be unable to unable open any of the submissions.

There is a known issue affecting the roster sync of students between Minerva modules and the Turnitin assignment inbox. Staff may see the following error message when attempting to open the assignment inbox. "The membership service encountered some errors. Click here for details Error fetching memberships URL" The issue may affect assignment in modules where...

The issue affecting Grade Centre columns for Turnitin assignments in Original Course View (21/22 modules and earlier) first reported in July and resulting in the column being un-hidden from students after making changes to the assignment settings within the Turnitin interface has been resolved.

The unexpected service issue affecting Turnitin has now been resolved.

Turnitin have reported an unexpected service incident issue with their service. For continued updates, you can track the issue using Turnitin’s service status: https://turnitin.statuspage.io/

Saving Turnitin assignment settings causes an issue where the Grade Centre column is made visible. Please be aware when saving Turnitin settings while a fix is being developed.

Turnitin will be unavailable for scheduled maintenance from midnight to 8am (BST) on 9 July. You can find out further details via Turnitin's service status page

Turnitin has introduced new functionality where Grade Centre columns are unhidden when the Feedback Release Date is reached.

Users may have found that a server error message appeared when trying to submit or access Turnitin papers today, Turnitin have reported that this issue has now been resolved

Turnitin have reported an issue with their service. This may impact students who are trying to submit their assessments.

Turnitin is now available to all staff and students.

Turnitin will be unavailable today between 11:00 and 12:00.

Some users may currently experience issues when marking with Turnitin Feedback Studio.

Turnitin have released a fix for any assignments affected where grades are not syncing with the Grade Centre.

There is currently a known issue where some Turnitin assignment grades are not syncing with the module Grade Centre, despite the feedback release date having passed.

The following advice had been given to us by Turnitin, who advise that this issue is likely caused by the privacy settings enabled in your browser. If you see an error message that says 'invalid state' when trying to launch Turnitin, please use the following the steps to ensure that your preferred browser reflects the...

Some users may find that they are currently unable to access Turnitin assignments. Most will see an error that says 'invalid or missing state' when they try to click on an assignment. This issue has been reported to Turnitin and we will provide an update when it is fixed. In the meantime, please try using...

After liaising with the vendor, it is advised that adaptive release settings used on Turnitin assignments must not have a start date that is after the due date in the assignment settings. If the start date set in Minerva is set to be after the assignment due date, then the following error message will appear...

Some users may currently having problems accessing Turnitin from Minerva.

Turnitin service disruption on Tuesday 8th February.

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