Resolved - Turnitin issues 5/8/22
The unexpected service issue affecting Turnitin has now been resolved.
Service Disruption
There may be times when users experience an unexpected service disruption, this usually affects some (rather than all) of the functionality of a system. When we become aware of disruptions to service, one of the ways we communicate this is through Service Disruption news posts on this site. When this is resolved, we will follow-up with a new post to let you know.
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Turnitin currently experiencing issues 5/8/22
Turnitin have reported an unexpected service incident issue with their service. For continued updates, you can track the issue using Turnitin’s service status: https://turnitin.statuspage.io/
Minerva Maintenance: 24 June 22, between 8pm & 9pm
To resolve an issue where data feeds did not run on the 24 June, the vendor will be carrying out maintenance.
Resolved - Top Hat Gradebook Issue
The issue reported on 24/05/2022, which affected the ability to disable/enable the Top Hat gradebook has now been resolved. If you are still experiencing any issues, contact the IT Help Desk.
Minerva - update on issues reported 17 May
In an attempt to resolve the recent issues with Minerva, our vendor will apply a fix overnight. The fix will be applied on Wednesday 25 May 02:00-05:00 BST.
Issue with disabling the Top Hat gradebook
It is currently not possible to disable/enable the Top Hat Gradebook from the Top Hat course settings panel. Checking or unchecking the box and pressing Save does not result in your change being saved.
Minerva - update on issues reported 17 May
Minerva is currently experiencing performance issues affecting Activity Stream, content copying and emails from announcements.
Minerva - issues with Activity Stream and Copying Content
Minerva is currently experiencing performance issues. The Activity Stream is not loading and staff may experience issues copying content between or within modules and organisations.
Resolved - Turnitin issues 10/5/22
Users may have found that a server error message appeared when trying to submit or access Turnitin papers today, Turnitin have reported that this issue has now been resolved
Turnitin currently experiencing issues 10/5/22
Turnitin have reported an issue with their service. This may impact students who are trying to submit their assessments.
Resolved - Turnitin Now Available (06/04/22)
Turnitin is now available to all staff and students.
Turnitin Service Degradation 05/04/22
Some users may currently experience issues when marking with Turnitin Feedback Studio.
Resolved - Turnitin and Grade Centre Issue 18/03/22
Turnitin have released a fix for any assignments affected where grades are not syncing with the Grade Centre.
Turnitin and Grade Centre Issue 18/03/22
There is currently a known issue where some Turnitin assignment grades are not syncing with the module Grade Centre, despite the feedback release date having passed.
Turnitin Issue 28/02/22 - Update
The following advice had been given to us by Turnitin, who advise that this issue is likely caused by the privacy settings enabled in your browser. If you see an error message that says 'invalid state' when trying to launch Turnitin, please use the following the steps to ensure that your preferred browser reflects the...
Turnitin Issue 28/02/22
Some users may find that they are currently unable to access Turnitin assignments. Most will see an error that says 'invalid or missing state' when they try to click on an assignment. This issue has been reported to Turnitin and we will provide an update when it is fixed. In the meantime, please try using...
Minerva performance issues - update 23/02
On Tuesday 22 February Minerva experienced issues from approximately 16:05-16:45. A second related incident occurred at 18:20-18:30, although users may have noticed slow performance immediately after this time period. Our vendor has identified the root cause of the issue to be the module catalogue link in the module menu. Therefore, this link has been disabled...
Minerva performance issues - update
Our vendor has now applied a fix. We believe this has resolved the issue but will continue to monitor the service. Apologies for any inconvenience caused by this disruption.
Minerva - performance issues
Minerva is currently experiencing performance issues. We have escalated this with the vendor as a matter of urgency. Please accept our sincere apologies for this issue with the service. We will post an update as soon as possible.
Resolved with workaround - Turnitin Issue reported 15 Feb
After liaising with the vendor, it is advised that adaptive release settings used on Turnitin assignments must not have a start date that is after the due date in the assignment settings. If the start date set in Minerva is set to be after the assignment due date, then the following error message will appear...
Resolved: Errors accessing files in Minerva
The issues accessing files in Minerva have been resolved.
Turnitin Issue
Some users may currently having problems accessing Turnitin from Minerva.
Resolved – Turnitin service disruption
Turnitin service disruption on Tuesday 8th February.
Resolved – Minerva data extracts
The data extracts issue with Reading List updates, Academic Integrity, and Security Essentials results has been resolved.
Issues with Minerva data extracts for Academic Integrity, Security Essentials Training & Reading Lists
There is an ongoing issue with extracting Academic Integrity, Security Essentials Training & Reading Lists data from Minerva.
Errors when accessing files in Minerva
Some users have reported 404 or resource not found errors when opening files in Minerva. Please read the post for further information and suggested workarounds.