News for Staff and Students | Page 2 | Digital Education Systems Help

There is an issue which may intermittently affect staff and students using Minerva. You may find content fails to load or see an error message. Waiting then trying again by refreshing the page may resolve the issue.

The University will be closed for the Easter break between Thursday 6 April and Tuesday 11 April 2023. It will still be possible to log tickets via the IT website, these will be answered when we reopen on Wednesday 12 April.

Microsoft has provisionally rolled out premium Teams features to all Microsoft users (not just the University of Leeds) for a grace period.

China Connect is being upgraded between 9am and 12 noon on Tuesday, 14 March. Users should experience minimal impact.

The issue preventing users from logging onto Top Hat has been resolved.

From 20 February you will no longer have the choice to upload new videos to Stream (Classic).

Turnitin have made improvements to the submission interface to accommodate use of smaller screens.

Due to an unexpected service degradation on Sunday 5th February, users of Turnitin may have experienced issues with access via the Minerva integration.

Some users may have experienced issues joining sessions today, if you are experiencing issues, refreshing your browser can help.

Frequent visitors to this site may notice it looks a little different following a recent update focusing on improving
the browsing experience for users with visual impairments.

Turnitin has scheduled maintenance from Saturday 14th January 2023, 17:00 to Sunday 15th January 01:00 GMT

The issue affecting Minerva Class Teams is now resolved.

Staff are currently unable to create new Minerva Class Teams via Minerva modules and organisations. Direct links to Minerva Class Teams are also not displaying in Minerva at present.

Gradescope has scheduled maintenance from Saturday 14th January 2023, 17:00 to Sunday 15th January 01:00 GMT. During this period there will be interrupted service.

Explore some of the integrated assistive technology of the Office 365 package. This includes, Teams, Word and PowerPoint This remote event is open to all students and staff.

To resolve an issue where some staff users have reported that they are not able to see the Microsoft Teams link in Minerva modules, the vendor will be carrying out maintenance.

The unexpected service issue affecting Turnitin has now been resolved.

Turnitin have reported an unexpected service incident issue with their service. For continued updates, you can track the issue using Turnitin’s service status: https://turnitin.statuspage.io/

Slight change to PebblePad log-in

Turnitin will be unavailable for scheduled maintenance from midnight to 8am (BST) on 9 July. You can find out further details via Turnitin's service status page

To resolve an issue where data feeds did not run on the 24 June, the vendor will be carrying out maintenance.

Turnitin will be unavailable for scheduled maintenance from midnight to 8am (BST) on 9 July. You can find out further details via Turnitin's service status page

From the 27th of June, all users will notice that Microsoft Teams meeting recordings are no longer automatically saved to Microsoft Stream, they will be saved to the either OneDrive or SharePoint. The way you create, start, and take part in Teams meetings will not change. Essentially, this change affects: Where a meeting recording is...

Minerva will be unavailable for up to 30 minutes on Tuesday 14th June at 3am (BST) for essential maintenance.

Instructors can now improve the accessibility of content within Collaborate sessions by creating captions for recorded modules.

Resolved - Minerva issues reported 17 May

In an attempt to resolve the recent issues with Minerva, our vendor will apply a fix overnight. The fix will be applied on Wednesday 25 May 02:00-05:00 BST.

Minerva is continuing to experience performance issues. In an attempt to resolve these issues, our vendor will apply a fix overnight. The fix will be applied on Saturday 21 May 02:00-05:00 BST.

Minerva is currently experiencing performance issues affecting Activity Stream, content copying and emails from announcements.

As reported on 17 May, Minerva is currently experiencing performance issues. The Activity Stream is not loading and staff may experience issues copying content between or within modules and organisations. To resolve these issues, our vendor will apply a fix overnight.

Minerva is currently experiencing performance issues. The Activity Stream is not loading and staff may experience issues copying content between or within modules and organisations.

Minerva will be unavailable for up to 30 minutes on Saturday 14th May at 3am (BST) for essential maintenance.

Minerva will be unavailable for up to 30 minutes on Friday 13th May at 3am (BST) for essential maintenance.

Users may have found that a server error message appeared when trying to submit or access Turnitin papers today, Turnitin have reported that this issue has now been resolved

Turnitin have reported an issue with their service. This may impact students who are trying to submit their assessments.

Turnitin is now available to all staff and students.

Turnitin will be unavailable today between 11:00 and 12:00.

On Friday, March 25, between 11:00pm - 01:00am GMT Padlet will be conducting a round of maintenance. During this time, you will not be able to access the Padlet web or mobile apps.

Turnitin have released a fix for any assignments affected where grades are not syncing with the Grade Centre.

There is currently a known issue where some Turnitin assignment grades are not syncing with the module Grade Centre, despite the feedback release date having passed.

The following advice had been given to us by Turnitin, who advise that this issue is likely caused by the privacy settings enabled in your browser. If you see an error message that says 'invalid state' when trying to launch Turnitin, please use the following the steps to ensure that your preferred browser reflects the...

Some users may find that they are currently unable to access Turnitin assignments. Most will see an error that says 'invalid or missing state' when they try to click on an assignment. This issue has been reported to Turnitin and we will provide an update when it is fixed. In the meantime, please try using...

On Tuesday 22 February Minerva experienced issues from approximately 16:05-16:45. A second related incident occurred at 18:20-18:30, although users may have noticed slow performance immediately after this time period. Our vendor has identified the root cause of the issue to be the module catalogue link in the module menu. Therefore, this link has been disabled...

Our vendor has now applied a fix. We believe this has resolved the issue but will continue to monitor the service. Apologies for any inconvenience caused by this disruption.

Minerva is currently experiencing performance issues. We have escalated this with the vendor as a matter of urgency. Please accept our sincere apologies for this issue with the service. We will post an update as soon as possible.

After liaising with the vendor, it is advised that adaptive release settings used on Turnitin assignments must not have a start date that is after the due date in the assignment settings. If the start date set in Minerva is set to be after the assignment due date, then the following error message will appear...

The issues accessing files in Minerva have been resolved.

Some users may currently having problems accessing Turnitin from Minerva.

Turnitin service disruption on Tuesday 8th February.

There is an ongoing issue with extracting Academic Integrity, Security Essentials Training & Reading Lists data from Minerva.

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