News for Staff and Students | Digital Education Systems Help

Minerva experienced a service disruption between 8:56-9:02 pm and 9:59-10:03 pm on 7th August. Full availability has since been restored.

Turnitin will undergo a six-hour maintenance period from 4.00pm to 10.00pm BST on Saturday 9 August 2025.

Some students are finding that they cannot see their Turnitin grades in t

The University is closed on Monday 26 and Tuesday 27 May 2025 for the May Bank Holiday. Find out what to do if you need help with IT during this time.

Some students are finding that after submitting their Turnitin assignments, Minerva incorrectly shows the assignment as 'Unopened'. When opening the submission area, the assignment is still listed as submitted in Turnitin.

Our supplier has reported that Turnitin was affected by a service degradation which may have affected some users accessing Turnitin between 10:00am and 1:35pm on 21st May 2025.

Our supplier has reported that Turnitin is affected by a service degradation on which may be affecting some users accessing Turnitin.

The University, and the IT Service Desk, will be closed on Monday 5 May. Find out how to log a ticket or find self-help resources during this time.

In the May update, there are changes relating to assessment tools and Discussions. There is also an improvement to the recently released AI Conversation tool.

PebblePad experienced unplanned downtime which affected services across the UK.

The University is closed from 17 April to 22 April 2025 inclusive for the April Bank Holiday. Learn about what IT support is available over this time.

We have received reports of issues affecting users accessing Minerva via Safari version 16.3. This may be related to older versions of the Apple operating system (OS) and the Safari browser.

Gradescope will undergo a one hour maintenance period from 16.00pm to 17:00pm BST on Saturday 29 March 2025.

An issue reported on the 18 March where module banner images were not loading has been resolved.

An update on Vevox changes over the last year, including a new AI Quiz Generator, improvements to question functionality and integrations.

Turnitin will undergo a thirty minute maintenance period from 15.00pm to 15.30pm GMT on Saturday 29 March 2025.

There is an issue in Minerva where module Banner images and Learning Module thumbnails may fail to load.

Gradescope experienced an unexpected service disruption affecting Gradescope Code Autograders on Thursday 6th March between 11:00 and 15:00 GMT.

Gradescope is experiencing unexpected service disruption which is affecting Gradescope Code Autograders.

Noteable maintenance from 08:00 to 09:00 GMT on Wednesday 5 March.

Gradescope will undergo a one-hour maintenance window between 15:00 to 16:00 GMT on Saturday 15 March 2025.

Sign up to a new workshop series starting on 21 February to explore and learn about podcasting.

LinkedIn Learning will be undertaking essential maintenance on 31 January 2025.

Noteable maintenance from 07:00 to 08:30 GMT on Thursday 30 January.

Ally will undergo maintenance between 05:00 and 13:00 on Saturday 8 February 2025

On Tuesday, 3rd December 2024, a global issue impacted access to third-party integrated tools within Minerva. Staff and students may have experienced difficulties accessing these tools between 07:26 AM and 11:00 AM GMT.

Turnitin will undergo a four-hour maintenance window between 16:00 to 20:00 GMT on Saturday 18 January 2025.

Gradescope will undergo a four-hour maintenance window between 16:00 to 20:00 GMT on Saturday 18 January 2025

How to get support and find guidance between Monday 23 December and Wednesday 1 January 2025, when the University is closed.

Our supplier has reported that Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

We are aware of a global issue which means that staff and students may not be unable to access certain tools in Minerva.

Turnitin was affected by a service degradation which may have affected some users accessing Turnitin.

Minerva will be unavailable on Friday 29 November from 12:30am to 6:30am (GMT) due to essential maintenance.

Due to continuing data issues with the platform, resulting in inaccurate information being presented to staff and students, the University has found it necessary to withdraw access to StREAM@Leeds with immediate effect.

Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

As a member of staff or student at Leeds, find out how you can access Box of Broadcasts (BoB), an on-demand TV and radio service specially designed for education.

Our supplier has advised that work is complete to prevent emails from Minerva experiencing delays. They will continue to monitor email delivery to check there are no further issues.

Our supplier is working to resolve this issue which began on Monday 7 October. Until this work is complete, there may still be periods where emails are delayed.

Our supplier has informed us that emails from Minerva may experience delays. This issue began on Monday 7 October and they are working to resolve the issue as soon as possible. Apologies for any inconvenience caused.

Padlet will be undergoing maintenance on Saturday 5 October between 2.00am – 5.00am GMT and will not be available during this time.

On Friday 27 September EDINA reported that Noteable is experiencing a service issue.

The University, and the IT Service Desk, will be closed on Monday 26 and Tuesday 27 August 2024.

Our supplier has reported that Turnitin experienced a service degradation on which may have affected some users accessing Turnitin between 21:00 BST 7 August to 17:15 BST 9 August.

CampusPress will undergo essential maintenance between Monday 19 August and Friday 24 August 2024.

The China Connect service will be discontinued effective 30th August 2024.

Turnitin will undergo an eight-hour maintenance window between 2.00pm to 10.00pm BST on Saturday 17 August 2024.

Issue resolved where staff and students received old scheduled Minerva announcement emails.

Staff and students may notice that they are receiving old scheduled Minerva announcement emails.

Older technology used to link to Mediasite content from within Minerva modules/organisations 2021/22 and older, will no longer be supported from the 30th of June 2024.

CampusPress will be updated to the latest version of Wordpress between Monday 1 July and Friday 5 July 2024.

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