News for Staff and Students | Digital Education Systems Help

The University is closed from 17 April to 22 April 2025 inclusive for the April Bank Holiday. Learn about what IT support is available over this time.

We have received reports of issues affecting users accessing Minerva via Safari version 16.3. This may be related to older versions of the Apple operating system (OS) and the Safari browser.

Gradescope will undergo a one hour maintenance period from 16.00pm to 17:00pm BST on Saturday 29 March 2025.

An issue reported on the 18 March where module banner images were not loading has been resolved.

An update on Vevox changes over the last year, including a new AI Quiz Generator, improvements to question functionality and integrations.

Turnitin will undergo a thirty minute maintenance period from 15.00pm to 15.30pm GMT on Saturday 29 March 2025.

There is an issue in Minerva where module Banner images and Learning Module thumbnails may fail to load.

Gradescope experienced an unexpected service disruption affecting Gradescope Code Autograders on Thursday 6th March between 11:00 and 15:00 GMT.

Gradescope is experiencing unexpected service disruption which is affecting Gradescope Code Autograders.

Noteable maintenance from 08:00 to 09:00 GMT on Wednesday 5 March.

Gradescope will undergo a one-hour maintenance window between 15:00 to 16:00 GMT on Saturday 15 March 2025.

Sign up to a new workshop series starting on 21 February to explore and learn about podcasting.

LinkedIn Learning will be undertaking essential maintenance on 31 January 2025.

Noteable maintenance from 07:00 to 08:30 GMT on Thursday 30 January.

Ally will undergo maintenance between 05:00 and 13:00 on Saturday 8 February 2025

On Tuesday, 3rd December 2024, a global issue impacted access to third-party integrated tools within Minerva. Staff and students may have experienced difficulties accessing these tools between 07:26 AM and 11:00 AM GMT.

Turnitin will undergo a four-hour maintenance window between 16:00 to 20:00 GMT on Saturday 18 January 2025.

Gradescope will undergo a four-hour maintenance window between 16:00 to 20:00 GMT on Saturday 18 January 2025

How to get support and find guidance between Monday 23 December and Wednesday 1 January 2025, when the University is closed.

Our supplier has reported that Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

We are aware of a global issue which means that staff and students may not be unable to access certain tools in Minerva.

Turnitin was affected by a service degradation which may have affected some users accessing Turnitin.

Minerva will be unavailable on Friday 29 November from 12:30am to 6:30am (GMT) due to essential maintenance.

Due to continuing data issues with the platform, resulting in inaccurate information being presented to staff and students, the University has found it necessary to withdraw access to StREAM@Leeds with immediate effect.

Turnitin was affected by a service degradation on which may have affected some users accessing Turnitin.

As a member of staff or student at Leeds, find out how you can access Box of Broadcasts (BoB), an on-demand TV and radio service specially designed for education.

Our supplier has advised that work is complete to prevent emails from Minerva experiencing delays. They will continue to monitor email delivery to check there are no further issues.

Our supplier is working to resolve this issue which began on Monday 7 October. Until this work is complete, there may still be periods where emails are delayed.

Our supplier has informed us that emails from Minerva may experience delays. This issue began on Monday 7 October and they are working to resolve the issue as soon as possible. Apologies for any inconvenience caused.

Padlet will be undergoing maintenance on Saturday 5 October between 2.00am – 5.00am GMT and will not be available during this time.

On Friday 27 September EDINA reported that Noteable is experiencing a service issue.

The University, and the IT Service Desk, will be closed on Monday 26 and Tuesday 27 August 2024.

Our supplier has reported that Turnitin experienced a service degradation on which may have affected some users accessing Turnitin between 21:00 BST 7 August to 17:15 BST 9 August.

CampusPress will undergo essential maintenance between Monday 19 August and Friday 24 August 2024.

The China Connect service will be discontinued effective 30th August 2024.

Turnitin will undergo an eight-hour maintenance window between 2.00pm to 10.00pm BST on Saturday 17 August 2024.

Issue resolved where staff and students received old scheduled Minerva announcement emails.

Staff and students may notice that they are receiving old scheduled Minerva announcement emails.

Older technology used to link to Mediasite content from within Minerva modules/organisations 2021/22 and older, will no longer be supported from the 30th of June 2024.

CampusPress will be updated to the latest version of Wordpress between Monday 1 July and Friday 5 July 2024.

Podcasting tools are now available to both staff and students. Licence availability is limited,, so don't delay if you're interested in exploring this new opportunity!

If you need access to an assignment submitted before 2021/22, you can log a request via the IT website and we can access the content for you.

The supplier has resolved the issue.

There will be a two hour maintenance window taking place on the Gradescope system between 14:00 and 16:00 BST

Turnitin has experienced a service degradation which may have affected some users accessing Turnitin.

From 26 June, staff and students will be required to use Single Sign On to access internal GitHub repositories and organisations.

There is a known issue where the “Save settings for future use” checkbox within optional assignment settings may not work as intended.

Gradescope requires third-party cookies enabled to connect with Minerva. Check your browser settings if you encounter an error.

The University, and the IT Service Desk, will be closed on Monday 27, and Tuesday 28 May 2024. To ensure service delivery, all digital education systems will be monitored during this period.

Turnitin users should no longer experience slowness when uploading submissions, the supplier has resolved the issue.

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