Known Issue: Downloading Turnitin digital receipt
There is a known issue affecting students attempting to download their digital receipt on Turnitin.
The latest updates on developments across digital education systems are detailed below along with service information on our dedicated Downtime and Maintenance page.
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There is a known issue affecting students attempting to download their digital receipt on Turnitin.
The Athena platform will be updated on Thursday 19th February 2026 from 09:30 to 10:30 to deploy a supplier recommended change to the configuration.
Panopto noticed errors when users were attempting to access Panopto between 12:40 and 13:00.
Noteable is undergoing maintenance on Thursday 12 February 2026.
We recently experienced intermittent issues affecting Minerva data feeds, where on certain days, updates to staff and student accounts or enrolments may not be processed as expected. This issue has been resolved.
Noteable will undergo scheduled maintenance from 09:00 to 13:00 on Monday 2 March.
When writing a Minerva Message, the options to 'Send' and 'Send an mail copy to recipients' are pushed down the screen and cannot be selected as scrolling does not work.
In the February update there are updates to Minerva Document and the Banner image.
The source of the outage has been mitigated and the site is as available to users again.
Panopto are investigating an issue where users are unable to access the site. Users could be unable to access the site, nor edit and upload content.
We are aware of intermittent issues affecting some Minerva data feeds. On certain days, updates to staff and student accounts or enrolments may not be processed as expected.
Our supplier reported that Turnitin was affected by a service issue which may have affected some users accessing Turnitin between 16:54 and 18:19 GMT on 27th January 2026.
The Buddycheck integration from Minerva will be updated on Tuesday 27 January 8.30-9.30. Buddycheck will be unavailable during this time frame.
Upcoming major upgrades to ATLAS admin workflows and the external assessor dashboard in PebblePad.
Planned maintenance of Turnitin will take place from 4.00pm to 10.00pm GMT on Saturday 7 February 2026.
In the January update, there are updates to navigation in Minerva, expanded options for True/False questions and some changes to multiple choice/answer question workflows. Large tests will also load more quickly.
The Turnitin ipad App has been retired. The iOS app was retired by Turnitin on 30th December 2025 and you will need to use Minerva to access Turnitin Feedback Studio on a desktop or laptop device. Turnitin is working on an improved experience for mobile devices in a future version of the product. We apologise...
On Friday 9 January 2026 you will see changes to Minerva which are designed to make it simpler to navigate your modules and organisations.
Some students using the Gradescope mobile app on Android experience a timeout when attempting to scan and upload a submission using the app.
Some students are finding that the submissions status of their assignment is not updating or they cannot see their Turnitin grades in the gradebook
Information about support and guidance that will be available whilst the University is closed over the holidays.
A redesigned ATLAS interface will be introduced on 29 January 2026.
Upcoming changes to collaboration impacting Standard and GeoSciences notebooks. New Collaboration Notebook to replace feature.
In January, you will see changes to Minerva, making it easier to move around your modules and organisations. This is part of a series of improvements expected in 2026 which aim to enhance the user experience for both staff and students.
In the December update, there are improvements to audio/video options for feedback in Blackboard assessment tools (e.g. Assignment, Test), Discussions and a new option for conditional availability. There are also some improvements to how Groups display when there are no members, and staff now see the Learning Modules table of content (available to students since September).
Our supplier reported that Turnitin was affected by a service issue which may have affected some users accessing Turnitin between 13:40 and 16:50 GMT on 13th November 2025.
A redesigned ATLAS interface will be introduced in January 2026. ATLAS is the assessment space in PebblePad.
Read about the new features and updates available in Vevox, the University's interactive polling tool.
We’ve received reports that some staff and students are experiencing problems accessing third-party tools via Minerva when using personal iOS devices (iPads and iPhones). read our guidance on how to resolve this.
In the November update, there are improvements to Tests and Gradebook.
IT Services reported that staff and students were unable to access Mediasite Lecture Recordings. The issue was escalated to our supplier, and they have now implemented a fix, which has restored access to the service.
IT Services have reported that staff and students are unable to access Mediasite Lecture Recordings.
Assignment dates are displaying in the incorrect date format in the Turnitin assignment details information.
The issue with third-party tools in Minerva not loading was caused by global internet issues (AWS - Amazon Web Services). Our supplier for Minerva reports we were affected from 8:10AM - 10:25AM. However, systems are still being monitored until we are confident the issues are fully resolved.
There is currently a global issue impacting access to third-party integrated tools within Minerva.
We reported that recordings made in the Announcements tool were failing to upload/save. This issue has now been resolved.
Our supplier reported that Turnitin was affected by a service degradation which may have affected some users accessing Turnitin between 17:15 and 18:15 BST on 14th October 2025.
Our supplier reported that Gradescope was affected by a service degradation which may have affected some users accessing Turnitin between 17:15 and 18:15 BST on 14th October 2025.
Planned maintenance of Turnitin will take place from 4.00pm to 10.00pm BST on Saturday 25 October 2025.
Ally will undergo scheduled maintenance on Saturday 11th October from 5:00am-1:00pm BST
Minerva was affected by an unexpected service disruption between 8:33 pm and 8:47 pm BST on 2nd October. Full availability has since been restored.
In the October update, there are improvements to Blackboard Tests.
On 30 September, there were performance issues resulting in slow page load times between approximately 09:20 am and 09:35 am.
Staff and students may have experienced slow loading times or been unable to access Minerva, seeing a 503 error between 10:43 am and 12:00 pm today.
An intermittent issue displaying the Enable/Open Microsoft Education link in Minerva has been resolved. A separate problem affecting University-managed devices, caused by third-party cookies being blocked, is being addressed.
We recently experienced an issue affecting Minerva data feeds, where updates to staff and student accounts, as well as some enrolments, had not been processed. This issue has now been resolved.
There is currently an issue affecting Minerva data feeds. Since 18 September, updates to staff and student accounts and most enrolments have not been processed.
The University is adopting Panopto as its new platform for media-enhanced learning and lecture capture during the 2025/26 academic year, with full implementation from September 2026.
In Minerva, there is currently an issue with the option to create recordings from Announcements.
The method of linking from Minerva to Microsoft Class Teams has been updated.